Manali Patel

Handle 25+ daily calls and respond to 30+ emails regarding deliveries, product issues, and general inquiries

Use CRM and logistics systems to track devices and coordinate deliveries with warehouse staff

Manage product replacements under warranty, ensuring customer satisfaction and timely resolution

Maintain accurate client records and support cross-functional communication between teams

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assisted customers with inquiries via phone and email, resolving 90% of issues on first contact

Maintained office filing systems and tracked supply orders

Coordinated with delivery drivers and warehouse team to confirm dispatches

Supported team with data entry and internal reporting

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.