Summary
Overview
Work History
Education
Skills
Certification
Workshops And Seminars
Projects
Timeline
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Manali Golakiya

Bentleigh,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I value integrity and success and I am eager to establish new relationships, learn new skills and develop new experiences. Highly adaptive to diverse working conditions. Recognized for communication skills and approachableness.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

New Zealand Naturals
08.2023 - Current
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.

Hospitality Worker

Mrs Fields
07.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Processed payments with focus on accuracy and correct cash-handling procedures.

Retail Store Manager

D Mart
08.2022 - 10.2023
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Intern QA AND QC

Sterlife Biotech Pvt. Ltd.
12.2022 - 02.2023
  • Associated with all the the production activities, from raw material dispensing to packing of finished goods
  • Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.

Intern Microbiologist

Sparsh Biotech Pvt. Ltd.
05.2022 - 07.2022
  • Interpreted research findings and summarized data into reports.
  • Managed overall laboratory functions.

Education

Master of Biotechnology -

RMIT University
07.2025

Bachelor of Biotechnology -

Parul University
01.2023

Higher Secondary -

Shree Satya Sai Vidyalaya (India)

Skills

  • Team worker, able to adapt in highly dynamic and changing situations
  • Decision making and Problem Solving
  • Strong Communication Skills
  • Proficiency in MS Office suits
  • Conflict resolution skill
  • Active listening
  • Data Entry
  • Call Management
  • Consultative Sales

Certification

Certification in CEP in Micro Propagation Techniques

Workshops And Seminars

  • International Conference on Advances in Medical Microbiology, 11/10/22
  • Seminar on Covid 19 Situation, Vaccines, New Drugs and Mutations, 07/15/21
  • Webinar on Recent Advancements in Wastewater treatment techniques, 10/21/21

Projects

Dissertation Student, 2022-2023, META-BIOMATERIALS Gained knowledge about how biomaterials can be used as implants and types of such biomaterials.

Timeline

Customer Service Representative

New Zealand Naturals
08.2023 - Current

Hospitality Worker

Mrs Fields
07.2023 - Current

Intern QA AND QC

Sterlife Biotech Pvt. Ltd.
12.2022 - 02.2023

Retail Store Manager

D Mart
08.2022 - 10.2023

Intern Microbiologist

Sparsh Biotech Pvt. Ltd.
05.2022 - 07.2022

Master of Biotechnology -

RMIT University

Bachelor of Biotechnology -

Parul University

Higher Secondary -

Shree Satya Sai Vidyalaya (India)

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Manali Golakiya