MANAN DAFTARI

• Spearheading numerous strategic projects and initiatives aimed at enhancing efficiency, effectiveness, and accessibility of services
• Leading multi-disciplinary and complex teams
• Collaborate with project/product squads, ensuring compliance with governance and quality requirements, to successfully deliver all key project/s milestones, outputs and outcomes
• Execute, monitor and control project with adherence to gate reviews, schedule and budget
• Defining project scope, project goals, milestones, objectives and success criteria and managing all aspect of project governance
• Strategically manage stakeholders and associated communications both external and internal to plan and execute delivery in time and with positive outcome
• Maintain overall roadmap, including ongoing project strategy, project planning and prioritisation
• Engaging with external regulators and understating their needs and business to successfully deliver project outcomes.

Manage and oversee all aspects of project planning, development and implementation for Digital trade licences project, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities, to ensure project outcomes, aligned with DCS strategic objectives, are achieved on time, on budget, to quality standards and within agreed scope in line with established project management methodology

• Collaborate with project/product squads, ensuring compliance with governance and quality requirements, to successfully deliver all key project/s milestones, outputs and outcomes
• Establish and maintain stakeholder relationships through effective communication, negotiation and issues management ensuring project deliverables are completed
• Monitor and evaluate all aspects of project implementation, including risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes
• Undertake research and formulate recommendations to support evidence-based program planning and decision making
• Engage with business stakeholders to take detailed briefs and clarify specific requirements of each project to be access for consolidation roadmap
• Lead project meetings and facilitate workshops as required, producing & presenting written and oral reports/management information to Senior Management and other groups as appropriate
• Track and monitor consolidation projects performance and quality, specifically to analyse successful completion of short and long-term goals.

• I was given program with 4 projects
• Decommission and replace existing point of sale system and ERP which was out of support and end of life with Microsoft Dynamics 365 Business Central and LS retail (LS Central)
• Upgrading infrastructure of 210 stores which includes moving from Win 7 to Win10 and upgrading existing hardware for entire Petbarn network stores
• Implementing new self-edge ticketing and promotion ticketing systems
• Integrating ERP to Power BI, Loyalty system, JDA demand, and fulfillment, 3PL, WMS as well as creating captivate videos to enable self-training
• Execute, monitor and control project with adherence to gate reviews, schedule and budget
• Defining project scope, project goals, milestones, objectives and success criteria including legal compliance data capabilities
• Strategically manage stakeholders and associated communications both external and internal
• Coordinate and negotiate input from suppliers and partners and overseas subcontracts
• Maintain overall roadmap, including ongoing project strategy, project planning, roadmaps and prioritization
• Track, measure and be accountable for achieving project KPIs and success measures
• Build and enrich customer experience by ensuring products and services delivered exceed where possible, customer expectations
• Managing Development phases into Sprints, Go Live Stabilization and Deployments
• Identify KPI’s and conduct complex analysis to provide early alert on significant emerging variances and risks
• Develop mitigation strategies to counter variances and risks
• Create and organise in-depth creative and technical briefs for the design and development teams
• Support the wider project team in client meetings, providing technical knowledge and expertise
• Manage and communicate all the ongoing client schedules and workflows with the project team
• Perform a bid management function of developing a winning strategy with specific win themes and ensuring it translates into a compelling off.

• Analysing existing financial reporting processes in cooperation with Accounts Department & Franchisees, creating proposal and change strategy
• Building vendor relationships and sourcing best suited partner (Request for Information, Request for Proposals), achieving partnership with Xero
• Leading 13 international team members in an Agile/Sprint environment
• Managing EFI development department including 20 team members using Scrum, driving SDLC from design and MVP to P&L and stakeholder reporting
• Creating scope of works with Vendors
• Administering project budget of $1.9M, delivering $300K under budget and within 8 months, transitioning 100 franchises and Head Office
• Supporting franchise customers, applying change management processes & providing insight aligned with customer strategies, policies & procedures
• Managing intranet project from conception to design and delivery, enabling a self-training & catering service, creating time and cost savings
• Acting as subject matter expert for Print Speak product presentation.

• Analysing ‘as is’ and designing ‘to be’ processes to meet business needs
• Managing EFI development department including 20 team members using Scrum, driving SDLC from design and MVP to P&L and stakeholder reporting
• Managing project plan & finances, e.g
• Budgeting $3M for ‘Print Speak’
• Holding project planning meetings & championing high quality governance
• Managing timelines and reporting across all project stakeholders including sales, accounts and operations departments as well as senior management
• Innovating B2B offering, enabling custom websites for each B2B customer, displaying company specific promotional material, signage, stationary only
• Building stakeholder relationships with EFI, e.g
• To transform imaging, and with Konica Minolta, Fuji Xerox & Ricoh to align software and hardware
• Continuously improving of cloud-based stack (Salesforce, .NET, AWS, SQL, Ruby on Rails) & on-premise software (Print Speak, Print Smith Vision)
• Acting as Project Delivery Lead from delivery scheduling to transition and occupancy, rolling ‘Print Speak’ out across 100 stores within 2 years
• Troubleshooting & logging project issues in line with risk management plan
• Training Franchisees on new systems & sales, utilising AIM methodologies.

• Advising management team on automation opportunities, contributing to a 50% revenue increase (now $5M) & growth from 6 to 20 team members
• Analysing ‘as is’ processes and identifying improvement opportunities, e.g
• Productivity and revenue increase through transparency of stock levels
• Conducting feasibility study and creating 5-year business plan, outlining development of online presence as well as marketing and promotions
• Managing end to end project lifecycles including development of website, stock management system, product catalogue and email marketing
• Achieving 4-hour p/d time saving & 100K cost savings per annum through implementation of E-commerce system and order management training
• Completing creative design process from brief to final marketing material
• Leading integration of accounting software, enabling back order processes
• Consulting management team on BPI for last 2 years part-time.