Summary
Work History
Education
Skills
Languages
Work Availability
Timeline
Bartender

Manan Hooda

Thornlie,WA

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts, complaints, and inquiries. In my previous role, I excelled in problem-solving and active listening, significantly improving loyalty and repeat business. Skilled in product knowledge and quality control, I consistently maintained high service standards, contributing to a positive team development environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Customer Service Representative

03.2024 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor of Science - Bachelors of IT

Murdoch University
Perth, WA
06.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Product Knowledge
  • Team Development
  • Quality Control
  • Complaint resolution
  • Coordination

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

03.2024 - 05.2024

Bachelor of Science - Bachelors of IT

Murdoch University
Manan Hooda