Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Manasa Gonuguntla

Aspiring Administrative Assistant
Asquith,NSW

Summary

Resilient Technical Associate with more than 2 years operating in demanding internal and external support roles. Hungry to apply customer service skills from past work experience and competencies gained from Business administration certification to excel in office administration, record keeping and meeting management.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Technical Associate

Quscient Technologies
Chennai, Tamil Nadu
04.2012 - 11.2013
  • Provided Tier 1 IT support to non-technical Middlesex university staff through remote support services like calls and chat.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed and researched technical faults, escalating support issues when necessary.
  • Performed routine preventive maintenance tasks to sustain technological readiness.
  • Offered technical guidance on operating systems and platforms such as WIndows and Mac.
  • Documented support interactions for future reference.

Technical Associate

Wipro BPO
Hyderabad, Telangana
11.2009 - 10.2010
  • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
  • Resolved diverse range of technical issues across multiple systems and applications for HP customers across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.

Education

Bachelor of Technology - Electronics And Communications

JNT University
Warangal
06.2005 - 05.2009

Skills

    Remote Technical Support

undefined

Certification

Cert III in Business Administration, TAFE

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Cert III in Business Administration, TAFE

09-2022

Technical Associate

Quscient Technologies
04.2012 - 11.2013

Technical Associate

Wipro BPO
11.2009 - 10.2010

Bachelor of Technology - Electronics And Communications

JNT University
06.2005 - 05.2009

Similar Profiles

CREATE PROFILE
Manasa GonuguntlaAspiring Administrative Assistant