Manasa Gonuguntla
Aspiring Administrative Assistant
Asquith,NSW
Summary
Resilient Technical Associate with more than 2 years operating in demanding internal and external support roles. Hungry to apply customer service skills from past work experience and competencies gained from Business administration certification to excel in office administration, record keeping and meeting management.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Associate
Quscient Technologies
Chennai, Tamil Nadu
04.2012 - 11.2013
- Provided Tier 1 IT support to non-technical Middlesex university staff through remote support services like calls and chat.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and researched technical faults, escalating support issues when necessary.
- Performed routine preventive maintenance tasks to sustain technological readiness.
- Offered technical guidance on operating systems and platforms such as WIndows and Mac.
- Documented support interactions for future reference.
Technical Associate
Wipro BPO
Hyderabad, Telangana
11.2009 - 10.2010
- Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
- Resolved diverse range of technical issues across multiple systems and applications for HP customers across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Bachelor of Technology - Electronics And Communications
JNT University
Warangal 06.2005 - 05.2009
Skills
Remote Technical Support
Customer service expert
Meeting minutes
Spreadsheet management
Office administration
Invoice Processing
Policy and procedure modification
Expense reporting
Filing and data archiving
Purchase orders organization
Meeting arrangements
Certification
Cert III in Business Administration, TAFE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cert III in Business Administration, TAFE
09-2022
Technical Associate
Quscient Technologies
04.2012 - 11.2013
Technical Associate
Wipro BPO
11.2009 - 10.2010
Bachelor of Technology - Electronics And Communications
JNT University
06.2005 - 05.2009