MANASA N
Melbourne,VIC
Summary
8 Years of Total experience worked as Software Engineer in service based company and worked as Procurement specialist in one of the reputed retail industry and Gold Medal for excellence in academics in B.Tech- Electrical and Electronics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Support Admin
ThinkHigher Consultants
04.2023 - 08.2023
- Providing assistance with software installations, updates, and configurations and reduced 30% of system errors and issues
- Maintaining and updating hardware components, such as computers, printers, and peripherals
- Implementing and managing data backup and recovery solutions to safeguard critical data
- Conducting training sessions for users on software applications and IT best practices for more than 20 Colleagues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Assisted clients in identifying community resources and connecting with appropriate services.
Application Development Senior Analyst
Accenture Solution Pvt Ltd
07.2021 - 04.2023
- SAP User support Base Services and E2E Incident coordination and dispatching to a appropriate team, as well as Advanced User support that do not require changes to system, Data updates, Application functional monitoring, batch procedure management, Customizing, Service request, Problem Identification, Recognition of defect and request code implementation to client ABAP Factory team
- Ariba sourcing working on end user support tickets
- Collaborating and coordinating with Technical, Solution, and Operations teams to interpret client RFP requirements, and craft solutions that satisfy those requirements
- SAP User support Base Services and E2E Incident coordination and dispatching to a appropriate team, as well as Advanced User support that do not require changes to a system, Data updates, Application functional monitoring, batch procedure management, Customizing, Service request, Problem Identification, Recognition of defect and request code implementation to client ABAP Factory team.
Senior Analyst [Software Engineer]
Capgemini Technology Service India Ltd
06.2002 - 11.2018
- Ariba access management process to project team members to enable access to appropriate information for authorized users, to ensure unauthorized users do not have access and ensure access to Ariba is controlled, managed, reviewed, and updated
- After Deployment acting as super user for Ariba and addressing any change request raised
- Helped client in creating new suppliers and on boarding them and creating templates for Sourcing Full Projects and Events and Helped client in running all types of events like auction, RFP and RFIs
- Customizing Reports and SLA tracking through Ariba, Creating sourcing and contracts library etc
- Creating Reports for number of queries received, waiting for customer input, waiting for support and resolved metrics as weekly time-series, it would help steering of technical support
- Fundamental/Basic knowledge on full project lifecycle implementations of Ariba functionality as consultant
- Negotiate terms with suppliers such as lead times, price, etc
Data Analyst
Technosoft global service Pvt Ltd
02.2014 - 06.2018
- Performing analysis to assess quality and meaning of data
- Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies
- Knowledge of data visualization software like Tableau, Power BI used for data visualization of data
- Adept at queries, writing reports, and making presentations
Education
Bachelor of Science - Electrical and Electronics
SVIT, Visvesvaraya Technological University
India07.2012
Skills
- Good knowledge on ariba Source to contract and P2P process
- Data Visualization, Mathematics, Probability, Data Analysis, Modeling
- Statistics: Linear/Logistic Regression, Clustering analysis
- SciKit-Learn, NumPy, SciPy, Plotly, Pandas, Matplotlib, Stats Model, Python
Certification
· Certification: Fundamentals of visualization with Tableau a course authorized by university of California, Davis,(Online)
· Certification: Data science course authorized by IBM and offered through coursera,(Online).
Timeline
IT Support Admin
ThinkHigher Consultants
04.2023 - 08.2023
Application Development Senior Analyst
Accenture Solution Pvt Ltd
07.2021 - 04.2023
Data Analyst
Technosoft global service Pvt Ltd
02.2014 - 06.2018
Senior Analyst [Software Engineer]
Capgemini Technology Service India Ltd
06.2002 - 11.2018
Bachelor of Science - Electrical and Electronics
SVIT, Visvesvaraya Technological University
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