MANASA KASULA
Hyderabad,India
Summary
Capable Functional Consultant with extensive expertise in implementing Oracle cloud solutions for a range of customers. A highly energetic professional exhibiting a sense of urgency in regards to bug fixes and issue resolution. Offering hands-on technical knowledge of applications, software, and other technologies.
Overview
6
6
years of professional experience
Work History
Functional Consultant
ADP India Private Ltd
01.2023 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Worked on Small Business Accounts and MidMarket Clients by providing them end-to-end implementation
- Conducted regular project reviews with the team to inspect standard work adherence, client satisfaction, and overall project health
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Enhance productivity by recommending changes in tools, training, processes, and procedures
- Worked on BI tool nevertheless Power BI for extracting the Excel, CSV files from database for conversion files for requirement gathering, data modelling and schema using data warehousing concept.
Functional Consultant
First Source Pvt, Ltd
08.2021 - 12.2022
- Ensure Compliance with Company policy, underwriter guidelines and lending program Requirements.
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Managed a diverse portfolio of loans across various sectors, demonstrating versatility and adaptability within the lending specialist role.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Conducted regular training sessions for junior staff members, imparting valuable industry insight and improving overall team efficiency.
Functional Consultant
Cognizant Technology Services
05.2018 - 05.2021
- Providing Customer Support and handling the queries of clients
- Responding to telephone inquiries providing quality services to customers
- Listen attentively to caller needs to ensure a positive customer experience
- Supporting / Attending client queries through different channels i.e., Email, Chat, Telephone
- Providing customer service and understanding the needs of the client
- Follow up and track on customer enquiries
- Highly effective at interacting with internal and external customers and serving as a subject matter expert on social networking products for business Provides all back-office support tasks like sending and receiving mails
- Effectively managed a high volume of inbound and out bound customer calls
- Addressed and resolved customer product complaints empathetically and professionally.
Education
Master of Business Administration -
KGR Institute of Technology & Management
Hyderabad05.2020
Bachelor of Technology in Mechanical Engineering -
Srinidhi Institute of Science And Technology, Hyderabad
05.2017
Skills
- Payroll Processing
- Payroll Administration
- Data analysis and reconciliation skills
- Business Process Analysis
- Team Communication
- Stakeholder Management
- Business Intelligence
- Problem-Solving
- Time Management
- Attention to Detail
- End-user support
- Exceptional Microsoft Excel skills
Hobbies and Interests
- Volunteering
- Preparing Handmade Crafts
Affiliations
- Enlightening Lamps
- Bachpan Bachao
Timeline
Functional Consultant
ADP India Private Ltd
01.2023 - Current
Functional Consultant
First Source Pvt, Ltd
08.2021 - 12.2022
Functional Consultant
Cognizant Technology Services
05.2018 - 05.2021
Master of Business Administration -
KGR Institute of Technology & Management
Bachelor of Technology in Mechanical Engineering -
Srinidhi Institute of Science And Technology, Hyderabad
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