Manasi Dissanayaka
Hobart
Overview
10
10
years of professional experience
Work History
Maintenance of TasICT social media pages, official website and create videos, flags, and posters.
Tasmania
05.2019 - Current
- Organisation of a wide range of TasICT networking events, conferences and provide technical assistance
- (Future Fest 2019, AIIA iAwards 2019,etc.)
- Documentation (including minutes), data entry,database handling and identity management.
- Supervise volunteer groups and interns of the organisation.
First-point resolution of group-wide technical issues logged through the Service Desk.
08.2020 - 10.2020
- Ensuring internal customers are kept informed as to the status and/or progress to resolution of their issues.
- Ensuring IT support, hardware and software registers are maintained to reflect current status of requests and/or IT configuration items.
- Support for remote users and VPN technology.
- Development of in-house knowledge base articles for internal use on Technology procedures within the service delivery workspace & user guides for Technology Services.
Conducted literature review, data collection, analysis, report writing and webpage designing.
Tasmania
11.2018 - 01.2019
- Designed a traceability system from boat to plate for the South Australian Lobster Company.
Maintained the computer laboratory and provided technical assistance.
Sri Lanka
01.2016 - 07.2017
- Regulated and maintained confidential databases and perform administrative support (2500+ students).
Conducted practical classes, mentoring sessions and prepared study materials.
Sri Lanka
01.2015 - 01.2016
- Troubleshoot and resolve general software and hardware issues.
- Database handling, data entry and administrative support.
Developed, deployed, maintained and managed applications and databases in response to client requests.
Sri Lanka
02.2014 - 08.2014
- Worked collaboratively with QA, development and helpdesk.
- Helpdesk experience to support customers, enabling effective communication and information exchange.
- Liaised with the senior management to improved IT security standards by establishing new logical, networking and physical security policies.
Education
Master of Information Technology and Systems -
University of Tasmania
01.2019
Bachelor of Science Honours Degree in Computer Science -
University of Kelaniya
01.2015
Skills
- ACTIVE DIRECTORY
- MINITAB
- IBM NOTES
- MATLAB
- ERP
- CITRIX
- SERVICE NOW
- OFFICE 365
- QUALYS
- IB MANAGER
- KUDOS BOARDS
- C
- PL/SQL
- UNIX SHELL
- PYTHON
- RESEARCH AND ANALYTICAL SKILLS
- LEADERSHIP AND DECISION MAKING
- TEAMWORK
Research Publications
- Real-Time Emotion-Based Music Player for Android
- An Emotion-Aware Music Playlist Generator for Music Therapy
Awards Scholarships
- UTAS Vice Chancellor's Leadership Awards recipient
- UTAS Deans Summer Scholarship recipient
- UTAS Kumar Sangakkara Scholarship recipient
Volunteer Experience
- Results, 04/2020, PRESENT, Work with volunteers across the countries to promote the fund raising campaigns, Conduct face to face and virtual meetings with ministers and senators
- State Growth, 04/2018, 04/2019, Assisted with digital capture of paper records of the department, Organized the industry reports and maps in the library using advanced features of Adobe Acrobat
References
- Steve Adermann, Chief Executive Officer, TasICT, 0400 183 794
- Nick Finlay, Manager Service Delivery, MyState Bank, 0427 442 877
Timeline
First-point resolution of group-wide technical issues logged through the Service Desk.
08.2020 - 10.2020
Maintenance of TasICT social media pages, official website and create videos, flags, and posters.
Tasmania
05.2019 - Current
Conducted literature review, data collection, analysis, report writing and webpage designing.
Tasmania
11.2018 - 01.2019
Maintained the computer laboratory and provided technical assistance.
Sri Lanka
01.2016 - 07.2017
Conducted practical classes, mentoring sessions and prepared study materials.
Sri Lanka
01.2015 - 01.2016
Developed, deployed, maintained and managed applications and databases in response to client requests.
Sri Lanka
02.2014 - 08.2014
Master of Information Technology and Systems -
University of Tasmania
Bachelor of Science Honours Degree in Computer Science -
University of Kelaniya
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