Manaswini Gottiparthi
Mambourin,VIC
Summary
With over 2.5 years of experience in customer service and hospitality, I bring strong interpersonal skills, adaptability, and a proactive approach to every role. I excel in delivering high-quality service, managing multiple tasks efficiently, and communicating effectively with clients and teams. Skilled in organization, administration, and people management, I am committed to contributing positively to organizational success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Grace Grocery
Mambourin
08.2025 - Current
- Greeted and assisted customers, delivering friendly, knowledgeable, and efficient service.
- Maintained strong product knowledge to provide accurate information and personalized recommendations.
- Processed sales transactions using POS systems, ensuring accuracy in cash and card handling.
- Organized and replenished stock to maintain visually appealing and well-presented displays.
- Resolved customer inquiries and concerns promptly and professionally to ensure satisfaction.
- Uphold store cleanliness, safety, and compliance with company standards.
- Collaborated with team members to achieve sales targets and support smooth daily operations.
- Assisted with opening and closing procedures, including cash reconciliation and security checks.
Console Operator
British Petroleum
Laverton
11.2024 - 08.2025
- Assisted customers with fuelling, inquiries, and product information.
- Processed fuel and retail transactions with accuracy and efficiency.
- Monitored fuel levels, equipment, and restocked supplies.
- Handled customer concerns, providing solutions or escalating as needed.
- Maintained a clean, safe fuelling station, ensuring compliance with protocols.
- Supported convenience store operations by managing stock and restocking shelves.
- Balanced multiple tasks, including fuelling, cashier duties, and facility upkeep.
Customer service Assistant
Amazon Warehouse
11.2023 - 01.2025
- Managed incoming calls during overnight shifts, addressing roster changes, shift cancellations, and employee sick calls with professionalism and efficiency.
- Accurately logged call details and updated internal systems to ensure real-time schedule accuracy and seamless handover to day teams.
- Coordinated with team leaders and managers to fill vacant shifts promptly, minimizing operational disruptions.
- Maintained a calm and helpful demeanour while assisting employees with urgent scheduling issues or concerns.
- Ensured clear communication of roster changes to relevant departments, supporting smooth operations.
- Worked collaboratively with overnight teams to manage high call volumes and prioritize urgent matters effectively.
- Contributed to service quality by identifying patterns in shift changes or sick calls and suggesting improvements to roster planning and communication processes.
Crew Member
McDonalds
sunshine
09.2023 - 09.2024
- Delivered high-quality customer service by taking orders, addressing menu inquiries, and ensuring a positive customer experience.
- Handled cash, credit, and debit transactions accurately and ensured proper balance at the end of shifts.
- Maintained a clean and hygienic work environment in line with health and safety standards.
- Assisted in food and beverage preparation, ensuring product quality and consistency.
- Collaborated with the team to ensure efficient service during busy hours and minimized customer wait times.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive ones.
- Took on various roles, including food prep, customer service, and inventory management, to support daily operations.
Functional Associate Consultant
LANCE SOFT INC
Hyderabad
10.2021 - 07.2023
- Served as the key contact between clients and internal teams, ensuring clear communication, correct service delivery, and alignment with client requirements.
- Identified and met client needs through thorough conversations, data-driven recommendations, and timely issue resolution.
- Assisted customers with onboarding and service delivery, ensuring strong connections and high satisfaction levels.
Education
Master’s - information technology and systems (specialized in ERP)
Victorian Institute of Technology
Melbourne11-2025
Bachelor of Civil Engineering -
Malla Reddy Engineering College
India01.2021
Secondary High school -
Narayana Jr. College
India01.2017
High School -
Sanskar Innovative School
India01.2015
Skills
- ERP systems
- Customer service
- Project management
- Team collaboration
- Technical communication
- Problem resolution
- In-store promotions
- Loss prevention
- Order processing
- Stockroom organization
- POS systems
- Customer assistance
- Customer feedback collection
- Cash handling accuracy
Work References
- McDonald's, Ballart Road, Sunshine, Australia, Available Upon Request
- Amazon Logistics, Available Upon Request
Timeline
Retail Assistant
Grace Grocery
08.2025 - Current
Console Operator
British Petroleum
11.2024 - 08.2025
Customer service Assistant
Amazon Warehouse
11.2023 - 01.2025
Crew Member
McDonalds
09.2023 - 09.2024
Functional Associate Consultant
LANCE SOFT INC
10.2021 - 07.2023
Master’s - information technology and systems (specialized in ERP)
Victorian Institute of Technology
Bachelor of Civil Engineering -
Malla Reddy Engineering College
Secondary High school -
Narayana Jr. College
High School -
Sanskar Innovative School