Manavi Sharma
Sydney,NSW
Summary
Psychology graduate with proven experience in operations and customer relations at TMBL, now seeking to transition into a People and Culture role. Offering strong communication, problem-solving, and cross-functional collaboration skills, with a passion for promoting positive workplace culture and employee wellbeing. Eager to apply strong skills in customer relations, active listening and organisational skills organisational skills. Throughout my tenure within the Operations department of TMBL, I ensure that I update organisational values but working with integrity and honesty
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Teachers Mutual Bank
12.2022 - Current
- Working at the Teachers Mutual Bank as a CSO providing members with a better banking experience. The job includes adhering to company policies and scripts to consistently achieve call-time and quality standards. Answering high number per shift to meet fast-faced call center demands. Bringing previous, call center experience, has enabled exceed team goals through effective member satisfaction rates.
Customer Service Representative
Datacom
03.2021 - 11.2022
- Working on the Services Australia Account as a CSR to provide the greater public answers to their enquiries and solutions for their issues. Helping large volume of customers every day with a positive attitude and focused on customer satisfaction. Handling high volume inbound calls, listening to the customers’ needs and providing helpful solutions to their problems. Initiating outbound calls to reach customers during within their availabilities, to action and process their claims. Utilizing active listening to confirm or clarify information, and to ensure our customers feel valued and supported.
Customer Service Representative
Datacom
07.2020 - 09.2020
- Worked on the Australian Taxation Office Account as a CSR to help the government handle customer enquiries. The job consisted primarily of inbound calls which required excellent communication and customer handling skills. Assisted taxpayers to understand, prepare and lodge their tax returns. Answered customer telephone calls promptly to avoid on-hold wait times. De-escalated difficult customers and stressful situations, which required empathy, patience and overall people skills.
Receptionist and Assistant Dance Trainer
Swastik Institute of Dance
01.2019 - 06.2020
- Worked as a Receptionist and Assistant Dance Trainer. The role included greeting incoming visitors and customers professionally and providing friendly and knowledgeable assistance. Additionally, I recommended products and services aligned with customers’ needs and their preferences. Worked in team-based environment to plan dance choreographies and teach them. Utilised different styles of teaching to accommodate students to all capabilities to learn at their own pace.
Education
Bachelor of - Psychology
Macquarie University
01-2025
Higher School Certificate
Parramatta High School
2018
Skills
- Customer Relations
- Strategic Thinking
- Adaptability
- Organisational Skills
- Active Listening
- Time Management
Certification
Tier 2
Timeline
Customer Service Operator
Teachers Mutual Bank
12.2022 - Current
Customer Service Representative
Datacom
03.2021 - 11.2022
Customer Service Representative
Datacom
07.2020 - 09.2020
Receptionist and Assistant Dance Trainer
Swastik Institute of Dance
01.2019 - 06.2020
Higher School Certificate
Parramatta High School
Bachelor of - Psychology
Macquarie University
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