Manavjeet Sali
Toowong,Australia
Summary
Human Resource Management graduate with a Master’s degree from Queensland University of Technology, seeking to leverage a diverse background in business development, sales, and customer service in an HR role. Passionate about fostering a positive workplace culture, enhancing employee engagement, and implementing strategic HR initiatives that align with organizational goals.
A results-driven professional with over three years of experience in dynamic environments, excelling in sales, business development, and technical support. Possesses a strong foundation in HR principles, with a proven ability to manage client relationships, drive revenue growth, and solve complex problems. Highly skilled in communication, team collaboration, and process optimization, with a commitment to continuous professional development and contribution to organizational success.
Overview
4
4
years of professional experience
Work History
Sales Executive
Vodafone Redbank
Australia
2022.06 - 2023.07
- Led sales initiatives across Vodafone Redbank, Mt Ommaney, and Beenleigh stores, resulting in a 15% increase in revenue year-over-year
- Developed and executed strategic sales plans to acquire new clients, expanding Vodafone's market presence in key demographics
- Fostered strong client relationships by understanding their telecommunications needs and offering tailored solutions, contributing to high customer retention rates
- Collaborated with marketing and technical teams to launch new products, ensuring seamless integration into sales processes
- Conducted detailed market analysis to stay ahead of industry trends, enabling informed decision-making and competitive advantage
- Consistently surpassed sales targets, earning recognition as a top performer within the region.
Claims Collection Officer
WNS Global
Pune , India
2021.02 - 2022.03
- Managed a portfolio of high-priority accounts, successfully recovering over 80% of overdue payments through effective negotiation and relationship management
- Provided training and mentorship to new team members, enhancing team efficiency and compliance with legislative guidelines
- Analyzed account histories to design customized repayment plans, balancing client needs with company objectives
- Led initiatives to improve data accuracy and operational processes, resulting in a 10% reduction in processing time for payment collections
- Ensured strict adherence to the Privacy Act and other legal requirements, safeguarding customer information and company reputation.
Senior Technical Advisor
_VOIS UK
Pune , India
2020.03 - 2020.12
- Delivered advanced technical support for complex software and hardware issues, maintaining a 95% first-call resolution rate
- Trained and supervised a team of junior advisors, driving improvements in service quality and customer satisfaction
- Played a key role in disaster recovery planning and security enhancements, contributing to the organization's resilience and operational continuity
- Provided insights and recommendations to senior management on technology upgrades, leading to improved system performance and cost savings
- Collaborated with cross-functional teams to streamline processes and implement new technologies, enhancing overall productivity.
Technical Advisor
Concentrix, IBM
Pune , India
2019.07 - 2020.03
- Handled high volumes of inbound and outbound calls, providing technical support and troubleshooting assistance for IBM software and hardware products
- Demonstrated exceptional problem-solving abilities, consistently resolving issues efficiently and exceeding key performance metrics such as quality and schedule adherence
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference and analysis
- Developed strong relationships with customers, enhancing their overall experience and reinforcing brand loyalty
- Coordinated with other departments to resolve escalated issues, ensuring prompt and satisfactory outcomes for customers.
Education
Master of Human Resource Management, Organizational Behavior, Talent Management, Strategic HRM, Employee Relations, HR Analytics -
Queensland University of Technology
Brisbane, Australia08.2024
Bachelor of Science (Microbiology), Molecular Biology, Microbial Genetics, Industrial Microbiology, Immunology - Microbiology
Savitribai Phule Pune University
Pune, India12.2020
High School Diploma -
Arihant School of Arts, Commerce and Science
Pune, India03.2016
Secondary School Certificate -
Indian School Muscat
Muscat, Sultanate of Oman03.2014
Skills
- Human Resource Management
- Employee Relations
- Talent Acquisition
- HR Analytics
- Organizational Development
- Customer Focused
- Communication & Interpersonal Skills
- Problem Solving
- Project Management
- Attention to Detail
Visa Condition
Full time work rights.
Visa
Post Study Work (Work 485)
References
Available on Request
Timeline
Sales Executive
Vodafone Redbank
2022.06 - 2023.07
Claims Collection Officer
WNS Global
2021.02 - 2022.03
Senior Technical Advisor
_VOIS UK
2020.03 - 2020.12
Technical Advisor
Concentrix, IBM
2019.07 - 2020.03
Master of Human Resource Management, Organizational Behavior, Talent Management, Strategic HRM, Employee Relations, HR Analytics -
Queensland University of Technology
Bachelor of Science (Microbiology), Molecular Biology, Microbial Genetics, Industrial Microbiology, Immunology - Microbiology
Savitribai Phule Pune University
High School Diploma -
Arihant School of Arts, Commerce and Science
Secondary School Certificate -
Indian School Muscat
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