Manbir Kaur Randhawa
Woodbine,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Customer Service Representative
Coles Express
Minto
08.2018 - Current
- Greeted customers upon entry and provided assistance with finding items.
- Offered promotional deals and loyalty program sign-ups to increase brand awareness.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Restocked shelves with new merchandise as needed.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Performed cash register operations accurately and efficiently.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored security cameras for suspicious activity.
- Conducted regular inventory counts of all merchandise in the store.
- Cross-trained in multiple areas to support team members with high-volume task loads.
- Ensured that all displays were properly stocked and attractively presented.
- Maintained an organized work area to ensure efficient service to customers.
- Demonstrated strong problem solving skills when addressing customer concerns.
- Adhered to safety standards at all times while working in the store environment.
Administrative Assistant
BFS
Campbelltown
10.2020 - 05.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Prepare and process customer invoices.
- Coordinate work duties from client base to employees in terms of allocating time slots and dispatchments.
Education
Masters in Commerce - Commerce
Guru Nanak Dev University
05-2012
Bachelors of Commerce - Commerce
Kanya Maha Vidyalaya
India04-2010
Skills
- Issue Resolution
- Team Collaboration
- Payment/Payroll Processing
- Multitasking and Organization
- Customer Engagement
- Scheduling Appointments
- Team Leadership
- Database Management
- Spreadsheet Management
- Workload Management
- Meeting KPIs
- Clerical Support
Certification
- First Aid Certificate in an Education and Care setting.
- Working with Children Check Clearance.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
REFERENCES
- Joseph Paramundayil (Manager in Coles Express)
Contact no. 0421886546
- Skye Mackin (Area Manager in Coles Express)
Contact no. 0439161222
Timeline
Administrative Assistant
BFS
10.2020 - 05.2022
Retail Customer Service Representative
Coles Express
08.2018 - Current
Masters in Commerce - Commerce
Guru Nanak Dev University
Bachelors of Commerce - Commerce
Kanya Maha Vidyalaya
- First Aid Certificate in an Education and Care setting.
- Working with Children Check Clearance.
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