Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Man Chi (Mandy) TANG

Summary

A candidate who graduated with a Master of International Business and a BSc in Hotel Management, contain working experience in customer services for 9 years. As a fast learning and detail-minded applicant, I would like to share my working experience and provide new ideas in different dimension for enhancing the operation flow. Time management is also one of my strengths in completing assigned tasks timely under a high pressure and dynamic working environment.

Overview

9
9
years of professional experience

Work History

Student Centre Assistant

The University Of Sydney
03.2023 - Current
  • Training and guiding new staff members in handling online and phone enquiries
  • Providing professional and accurate information to both prospective and current students via online, phone and in-person
  • Generating specific letters (i.e., enrolment letter, semester-break letter, remote study letter, completion letter) to students according to their requests
  • Communicating and escalating enquiries and tickets to other relevant teams (such as Graduation, Credit, Fee, Faculty Services, Admissions, Security, Special Consideration, Mobility, Scholarship, Timetabling) to follow up students' cases

Achievement:

  • On the Student Centre behalf to work with different faculties and present in front of their students and mentees, thereby strengthening my presentation skill
  • Assist the Exam team to be the Exam Supervisor during the exam period which enhance my leadership skill and time management skill
  • Joined the Operations Diversity & Inclusion Mentoring Program for 2 months and grew my professional network among the university

Student Services Officer

Le Cordon Bleu Australia
09.2022 - 03.2023
  • Assisted with students' enquiries and events (e.g., orientation, graduation ceremony, alumni, and student activities)
  • Issued attendance and academic progress notices to students
  • Prepared and dispatched academic documentation (e.g., transcripts, letters, parchments, certificates)
  • Assisted with the collation of student feedback (e.g., student representative meeting (council) attendance)
  • Reported to DHA via the PRISMS system on student eCoE, non-commencement, withdrawal, and deferral under the director of senior staff

Admission and Support Team Leader

Expert Education & Visa Services
01.2022 - 09.2022
  • Supervised and final-checked clients' documents before submitting their various subclass visa applications (e.g., 010, 020, 030, 050, 408, 417, 485, 500, 590, 600, 601, 866) and skill assessments within a limited time
  • Worked closely with other nationality sales teams (e.g., China, Hong Kong, Indonesia, Vietnam, Mongolia, and Cambodia) to provide educational and migration information to clients and students
  • Prepared and arranged onsite educational and migration events

Achievement:

  • Above 95% of the visa applications had been granted by our team under my supervision

Education Consultant

Expert Education & Visa Services
05.2019 - 04.2021
  • Hired and interviewed both full-time and part-time candidates with my manager
  • Trained new team members on operational duties
  • Counselled with clients, provided educational and migration information to clients via face-to-face, phone, online platforms, and email
  • Followed clients' cases (e.g., submitting university applications, accommodation, and visa applications) until they successfully study abroad
  • Cooperated with the marketing team to prepare marketing materials (e.g., creating posts and videos) on social media
  • Prepared and planned both onsite and online events (e.g., education expo, consultation day, seminar) in various seasonal periods

Achievement:

  • Became a qualified Education Agent Consultant & passed the Qualified Education Agent Counsellor Certification (Qualification number: Q401), and fully understood the structure Australian Education System

Guest Relations Supervisor

Ocean Park Corporation
02.2015 - 04.2019
  • Managed both management's expectations for the quality and quantity of compliments and subordinates' job satisfaction and motivation
  • Provided guidance and supported to juniors in collecting guests' comments and enhancing guests' experience via face-to-face, phone, and email
  • Designed on-the-job trainings for new joiners
  • Conducted administrative duties including maintaining the comments database and preparing monthly reports regarding park operation
  • Arranged special moments in our theme park (i.e., marriage proposal, wedding shooting) for guests through communicating with different departments

Achievement:

  • Being promoted twice at the same department (was a Guest Relations Officer between Feb 2015 and Feb 2016, a Senior Guest Relations Officer from Mar 2016 to July 2017, and a Guest Relations Supervisor from Aug 2017 to April 2019)
  • Secondment experience: supported the Writing team for handling all emails enquiries for 3 months
  • Was assigned and had 1 month of 1-on-1 on-the-job training for trainees who started joining the Guest Relations Department thus enhanced my leadership skills
  • Awarded as "Corporate Trainer" at Ocean Park Operation and trained newbies for different departments on the orientation days
  • Was the "Guest Services - Best Service Star of the Month" for September & December 2015 and January & February 2016, which was awarded and appreciated by Todd Hougland, Executive Director
  • Represented the Guest Relations Department to participate in the Environmental, Safety and Conservation Quiz and won the 1st Runner Up

Education

Master of International Business -

The University of Sydney
Sydney, NSW
08.2022

Certificate In Human Resources Management -

The Hong Kong Management Association
Hong Kong
05.2018

Bachelor of Science (Hons) in Hotel Management -

Hong Kong Polytechnic University
Hong Kong
01.2015

Skills

  • Coaching and Training
  • Computer Literacy
  • Customer Service
  • Interpersonal Communication
  • Leadership and Operation Management
  • Multitasking Abilities
  • Office Administration
  • Presentation
  • Problem Solving
  • Project Management
  • Time Management

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Korean
Professional Working

References

References available upon request

Timeline

Student Centre Assistant

The University Of Sydney
03.2023 - Current

Student Services Officer

Le Cordon Bleu Australia
09.2022 - 03.2023

Admission and Support Team Leader

Expert Education & Visa Services
01.2022 - 09.2022

Education Consultant

Expert Education & Visa Services
05.2019 - 04.2021

Guest Relations Supervisor

Ocean Park Corporation
02.2015 - 04.2019

Master of International Business -

The University of Sydney

Certificate In Human Resources Management -

The Hong Kong Management Association

Bachelor of Science (Hons) in Hotel Management -

Hong Kong Polytechnic University
Man Chi (Mandy) TANG