Summary
Overview
Work History
Education
Skills
Training Education
Skills Credentials
References
Timeline
Generic

Amanda Bassanelli

Coogee,Perth W.A

Summary

I am an extremely dedicated, reliable, and capable individual who is committed to my personal and professional development. I am very interested in making a positive career change that has rewarding prospects in return for my dedication and pride in my work performance. My objective is to find employment that will utilise my transferable skills and excellent work attitude that would ideally suit an organisation that are searching for a reliable, hardworking, and dedicated friendly team member with a great sense of humour. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Bright Tank Brewery Functions Coordinator

Bright Tank Brewery
East Perth, Perth W.A
02.2023 - Current
  • First Point of contact for customers
  • Maintaining relationships with customers
  • Time management
  • High level Experience with software such as 'Function Tracker', Outlook, Excel, NowBook It, ABACUS, Light Speed, Square Sales
  • Planning Catering
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Input and confirmed reservations for guests.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.

Bright Tank Brewery Approved Manager

Bright Tank Brewery
East Perth, Perth W.A
01.2021 - Current
  • First Point of Contact for patrons
  • Managing Bookings
  • Set up & Wash down of Bar area.
  • Opening & Closing venue with confidence
  • Cash Handling – Including cashing up at end of trade/generating sales report.
  • Eftpos & Gift Cards sales
  • Managing a fast paced, high-pressure environment.
  • Excellent Customer Service skills
  • Experience with NowBook It, ABACUS, Light Speed, Square
  • Handling Food safely
  • Maintaining responsible service of alcohol
  • Delegated work to staff, setting priorities and goals.
  • Monitored staff performance and addressed issues.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Assisted in seating guests and ensuring they were comfortable.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Handled alcohol service for guests over age of 21.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Served food and drinks to customers in a timely manner.
  • Greeted customers and provided them with menus.

VIP Host/Administration

Crown Perth
Burswood, WA
11.2018 - Current
  • First Point of Contact for patrons
  • Recording Data
  • Liaising with 'High End' Clients
  • Preparing briefing notes to present at end of day Hand overs.
  • Creating great relationships with customers
  • Assisting Service Hosts with Event Management
  • Assisting the course of Promotional Events
  • Cash Handling
  • Eftpos Sales
  • Managing situations efficiently under pressure
  • Answering Phone calls with confidence and direction
  • Managing incoming and outgoing emails
  • Summarize daily financial reports.

People Who Care – Disability Support

People Who Care
Subiaco, WA
09.2020 - 01.2021
  • Personal care and assistance.
  • Training and education – NDIS training completed.
  • Communication/Maintain personal relationship with client.
  • Planned and coordinated discharge from care facility to patient's home.
  • Transported patients safely to social activities and doctors appointments.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Problem solving/ working with client to resolve personal life issues.
  • Documentation – keeping documents and records.
  • Organisation.
  • Adaptability/ Resilience
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Administered medication according to doctor's orders and monitored side effects.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided emotional support to individuals with physical or mental disabilities.

Unity Claims Support

Unity Claims Support
East Perth, WA
08.2019 - 09.2020
  • Point of Contact for customers to arrange repairs
  • Organise events and bookings
  • Working in a fast paced environment
  • Customer Enquiries
  • The ability to maintain professionalism under pressure
  • Managing inboxes
  • Creating Personal Documentation & Customer Reports
  • Generating claims through management software 'Estimage'
  • Participated in weekly meetings with colleagues to discuss new developments in claims administration processes.
  • Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
  • Reviewed policies, procedures and regulations pertaining to the processing of insurance claims.
  • Drafted letters, reports, memorandums, emails and other written communications related to claims processing.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.
  • Assisted new policyholders with processing claims.
  • Collaborated with fellow team members to manage large volume of claims.

Assistant Duty Manager

BWS
Mundaring, WA
06.2017 - 11.2018
  • First Point of Contact for customers
  • Providing excellent customer service
  • Providing knowledge of products and sales
  • Working in a fast-paced environment
  • Creating great relationships with customers
  • Being an honest, hardworking team member
  • Cash Handling
  • Maintaining physical fitness to meet requirements (carrying cartons)
  • Advertising successful tastings
  • Meeting RSA/Liquor Act Requirements (ID Checks etc.)
  • Opening & closing of business premises
  • Eftpos Sales
  • Customer Enquiries

Receptionist

Pilbara Access
Rivervale, WA
04.2018 - 08.2018
  • Greeting any visitors to the building in a friendly and professional manner.
  • Answering and screening a 10-line phone system.
  • Managing incoming and outgoing mail and distributing it to the appropriate managers.
  • Management of incoming and outgoing emails
  • Scheduling of travel and arrangements.
  • Ordering and maintaining of all office stationery and kitchen supplies.
  • Preparing meeting rooms.
  • Renaming files and documents.
  • Running Daily errands.
  • Managing and organizing Event equipment
  • Providing general knowledge of the company to clients and applicants.
  • Updating employee records on internal and various client applications.
  • Contacting applicants and organizing interviews and medical bookings.
  • Handling petty cash records and
  • Other ad hoc duties as required.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Service Cashier

Woolworths
Mundaring, WA
04.2016 - 06.2017
  • Customer Enquiries
  • Cash Handling
  • Cash Counts
  • Filing records
  • Safe Balancing
  • Responsible service of Tobacco/Products
  • Eftpos Sales
  • Providing knowledge of products and sales
  • Working in a fast-paced environment
  • Creating friendly relationships with customers
  • Food Safety awareness
  • Hygienic food practices
  • Values & Leadership Profile certification

Education

High School Diploma -

Eastern Hills Senior High School
Mount Helena, WA
10-2016

Skills

  • Business Administration
  • Document Management
  • Staff Supervision
  • Data Entry
  • Relationship Building
  • MS Office
  • Point of Contact
  • Patient Registration
  • Event Coordination
  • Schedule Management
  • Patient Scheduling
  • Staff Management
  • Customer Service
  • Discretion and Confidentiality
  • Event Planning
  • Data Retrieval Systems
  • Writing Requirements
  • Presenting Ideas and Plans
  • Housekeeping
  • Food Preparation
  • Safe Alcohol Service
  • Reservation Management
  • Transaction Processing
  • Front Desk Management
  • Payment Collection
  • Invoicing and Billing
  • Customer Service Management
  • Cash Handling
  • Administrative Support
  • Team Supervision
  • Problem-Solving Skills
  • Phone and Email Etiquette
  • Reservations
  • Teamwork and Collaboration

Training Education

  • First Aid Course
  • CPR
  • Duty Manager & RSA Certified
  • Cert II in Tourism
  • Cert II in Hospitality
  • Manual Handling Certificate
  • Food safety Accreditation
  • Red Card – Approved Manager of premises
  • RSA

Skills Credentials

  • 200 HR Certified Yoga Teacher
  • Current Valid Yoga Alliance Insurance
  • Current Valid First Aid Certificate
  • Current Valid CPR
  • Current Valid Approved Duty Manager
  • Responsible service of Alcohol
  • Certificate II Tourism
  • Certificate Hospitality ll
  • Certificate Hospitality lll
  • Casino Employee License
  • Hosting & Promotions
  • Outstanding Customer Service
  • Advise on products, services, create travel Itineraries, costings.
  • Food Handling/Safety
  • Participate in safe work practices.
  • Source and use information within the tourism & travel industry.
  • Outstanding Organization and Communication Skills
  • Ability to read situations and provide quality interpersonal skills.
  • Advertising/Marketing and costing experience.
  • End of Trade presentation/handover
  • Computer Literate; Excel, Microsoft Office, Publisher, Gannt project Application, Photoshop, Word
  • Organizing/Managing Events
  • High Level experience with Outlook
  • Creating Personal Documentation & Customer Reports
  • Generating claims through management software 'Estimage'

References

  • Gemma Sampson, Venue Manager – Bright Tank Brewery, Contact Details upon request
  • Elliott Davis, Riverside Room Manager - Crown Perth, Contact details upon request
  • Lisa Leffley, Unity Claims Support - Operations Support, 0414 951 814
  • Kezia Rowe, Pilbara Access Human Resources Manager, 0402 181 460
  • Steven Smith, BWS Mundaring Store Manager, 0448 098 886

Timeline

Bright Tank Brewery Functions Coordinator

Bright Tank Brewery
02.2023 - Current

Bright Tank Brewery Approved Manager

Bright Tank Brewery
01.2021 - Current

People Who Care – Disability Support

People Who Care
09.2020 - 01.2021

Unity Claims Support

Unity Claims Support
08.2019 - 09.2020

VIP Host/Administration

Crown Perth
11.2018 - Current

Receptionist

Pilbara Access
04.2018 - 08.2018

Assistant Duty Manager

BWS
06.2017 - 11.2018

Service Cashier

Woolworths
04.2016 - 06.2017

High School Diploma -

Eastern Hills Senior High School

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Amanda Bassanelli