Mandeep Bhatia
VIC
Summary
Dynamic Dispensary Technician with proven expertise at Whole Life Pharmacy in drug inventory management and dosage calculation. Recognized for enhancing patient communication and streamlining workflow processes, resulting in improved efficiency. Adept at fostering collaborative environments while mentoring junior staff, ensuring compliance with safety regulations and delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispensary Technician
Whole Life Pharmacy
07.2020 - Current
- Processed patient prescriptions accurately and efficiently, ensuring compliance with legal and safety regulations.
- Assisted pharmacists in inventory management, maintaining optimal stock levels for medications and supplies.
- Educated patients on medication usage and side effects, enhancing understanding and adherence to treatment plans.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Collaborated with healthcare providers to develop individualized treatment plans based on patient needs and preferences.
- Contributed to the improvement of patient-technician communication through a comprehensive understanding of medical terminology and the ability to effectively convey complex concepts in layman''s terms.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Developed and implemented improvements to pharmacy organization system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Student Teacher
Cranbourne Primary School
03.2025 - 04.2025
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Created and implemented different learning activities to meet needs of different types of learners.
- Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Assisted in administering tests and other assessments to evaluate student progress.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Implemented assessment tools to monitor student progress, adjusting lesson plans as needed to address areas of struggle or mastery.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Incorporated real-world applications into lessons, making content relevant and relatable for students.
- Utilized varied teaching techniques for different learning styles, ensuring all students had access to course material.
- Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
- Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
- Developed culturally responsive curriculum materials that acknowledged diverse perspectives and promoted inclusivity within the classroom setting.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Cultivated positive relationships with administration, teaching staff, and students.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Collaborated with mentors to refine teaching strategies and classroom management techniques.
- Developed lesson plans tailored to diverse learning needs and styles.
- Engaged students through interactive activities and assessments to enhance understanding.
Student Teacher
Casey Fields Primary School
11.2024 - 12.2024
- Participated in parent-teacher conferences to discuss student performance and development goals.
- Researched educational best practices to continuously improve personal teaching effectiveness.
- Cultivated critical thinking skills in students with use of problem-solving activities.
- Designed and led professional development workshops for teaching staff, focusing on innovative teaching strategies.
- Conducted ongoing evaluations of teaching materials and methods, leading to more effective lesson delivery.
- Worked with classroom teacher to learn about current standards and best practices.
- Collaborated with mentors to refine teaching strategies and classroom management techniques.
- Developed lesson plans tailored to diverse learning needs and styles.
- Engaged students through interactive activities and assessments to enhance understanding.
- Adapted teaching methods and materials to meet students' varying needs.
Student Teacher
Pakenham Springs Primary School
05.2023 - 05.2023
- Engaged students through interactive activities and assessments to enhance understanding.
- Developed lesson plans tailored to diverse learning needs and styles.
- Collaborated with mentors to refine teaching strategies and classroom management techniques.
- Implemented classroom technology tools to support instructional delivery and student engagement.
- Monitored student progress and provided constructive feedback to foster academic growth.
- Led small group sessions, facilitating targeted instruction to reinforce key concepts.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Cultivated positive relationships with administration, teaching staff, and students.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
Dispensary Technician
Amcal Pharmacy
05.2017 - 06.2020
- Coordinated with healthcare providers to resolve prescription-related issues promptly, strengthening professional relationships.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined workflow processes, improving overall efficiency in the dispensing area through effective organization.
- Mentored junior technicians on best practices in pharmacy operations, fostering a collaborative team environment.
Education
Master - Primary Teaching
La Trobe University
Melbourne, VIC07-2025
Certificate IV - Business Management
Holmes Institute
Melbourne06-2010
Diploma - Commercial Cookery
Holmes Institute
Melbourne, VIC03-2010
Bachelor of Arts - Fine Arts
D.A.V College
Punjab07-2007
Skills
- POS system operation
- Dosage calculation
- Drug inventory management
- Dispensing medications
- Data entry
- Updating medication histories
- Pharmacy and customer records management
- Wholesale ordering
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Limited Working
Certification
Certificate III in Community Pharmacy.
Certificate IV in Dispensary Technician.
Certificate IV in Management.
Timeline
Student Teacher
Cranbourne Primary School
03.2025 - 04.2025
Student Teacher
Casey Fields Primary School
11.2024 - 12.2024
Student Teacher
Pakenham Springs Primary School
05.2023 - 05.2023
Dispensary Technician
Whole Life Pharmacy
07.2020 - Current
Dispensary Technician
Amcal Pharmacy
05.2017 - 06.2020
Master - Primary Teaching
La Trobe University
Certificate IV - Business Management
Holmes Institute
Diploma - Commercial Cookery
Holmes Institute
Bachelor of Arts - Fine Arts
D.A.V College