Mandeep Chahil
Officer South,Australia
Summary
Driven professional with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.
Overview
23
23
years of professional experience
Work History
Program Coordinator – Accounting & Finance
RMIT University, College of Vocational Education
01.2021 - Current
- Demonstrated educational and operational leadership through strategic planning, program oversight, and financial management for Accounting and Finance programs, across both domestic and transnational education delivery.
- Led and empowered a high-performing academic team, using contemporary leadership practices that motivated staff, fostered accountability, and promoted a culture of collaboration and excellence.
- Coordinated transnational program delivery with offshore partners, managing enrolments, academic progression, service delivery, and compliance, ensuring consistent student outcomes across locations.
- Developed and executed continuous improvement strategies, leading product review cycles, and driving innovations based on stakeholder feedback and academic performance data.
- Maintained high-level stakeholder engagement, managing internal and external relationships with professionalism and integrity to deliver on shared objectives.
- Designed and facilitated professional development programs for sessional staff, significantly enhancing team capability, teaching effectiveness, and educator engagement.
- Displayed strong analytical skills in the evaluation of academic data, identifying areas for improvement and providing recommendations to senior leadership that informed strategic decisions.
- Led quality assurance processes including validation, moderation, and academic audits, ensuring program compliance with ASQA standards and VET Quality Framework requirements.
- Effectively communicated and presented to varied audiences including students, academic staff, and executive leadership, tailoring messages to ensure clarity, alignment, and action.
- Applied best practices for managing confidential and sensitive information, ensuring discretion and adherence to institutional policies and professional standards.
- Ensured the physical and psychological safety of students by assessing and responding to individual learning needs, including the provision of English Language Proficiency (ELP) support to enhance academic success and wellbeing.
- Key Responsibilities & Achievements:
Academic Manger
Flinders International College
07.2017 - 01.2020
- Oversaw the academic delivery and compliance of Cert IV and Diploma of Business programs for international student cohorts.
- Designed and implemented learning and training strategies aligned with industry expectations and ASQA standards.
- Delivered and assessed business qualifications in a classroom-based setting for culturally diverse international students.
- Reviewed assessment tools pre-delivery to ensure compliance, validity, and effectiveness.
- Led and documented validation meetings to support continuous improvement of assessment practices.
- Monitored course progress and student engagement, implementing initiatives to enhance learning outcomes and satisfaction.
- Developed, reviewed, and maintained internal academic policies and procedures in line with ASQA and training package requirements.
- Improved and updated Training and Assessment Strategies (TAS) and ensured the use of appropriate learner and assessment resources for diverse cohorts.
- Managed academic and administrative teams to ensure seamless delivery and support across all training functions.
- Controlled and monitored the academic budget, including allocation of expenses related to training resources, staffing, and operational needs of the RTO.
- Maintained compliance with CRICOS and ASQA regulations while fostering a high-quality learning environment.
- Key Achievements:
- Improved student success and course completion rates by 40% within one year through targeted engagement and support strategies.
- Received consistently high feedback from students and auditors for innovative improvements in teaching methodology and delivery.
- Successfully led internal academic quality audits, contributing to a positive external audit outcome for the RTO.
Program Manager and Industry & Learner Engagement lead (Financial Services, Business, Management & Accounting Department)
The TMG College (The Malka Group)
05.2014 - 07.2017
- Designed and facilitated professional development short courses for corporate clients including BWW Accountants & Integrity, ANZ Bank, Aussie Disposals, and Melbourne Pub Group, strengthening industry engagement and partnerships.
- Managed and led a cross-functional academic team delivering programs in Accounting, Business, Management, and Finance, across online, distance, and face-to-face modes for both domestic and international cohorts.
- Provided advanced facilitation and assessment support in alignment with the VET Quality Framework, ensuring delivery excellence and learner success.
- Directed and supervised the development of online content and academic resources, including assessment tools, competency mapping, marking guides, and learner guides.
- Oversaw the validation and quality assurance of assessment and student resource packs to support continuous improvement initiatives.
- Managed delivery across multiple modalities (classroom, workplace-based, and blended/online), ensuring compliance and student engagement.
- Led the development and enhancement of Moodle LMS for accounting and management programs, incorporating peer feedback and continuous improvement cycles.
- Key Achievements:
- Strengthened industry-academic collaboration through tailored short courses, improving employer engagement and enhancing student career pathways.
- Successfully added the Advanced Diploma of Accounting to scope and introduced Moodle-based online delivery for financial services qualifications.
- Initiated and led student success workshops for online and distance learners in Accounting and Leadership, significantly improving completion and engagement rates.
- Championed a culture of open communication and performance recognition, adopting an open-door policy and fostering a positive team environment.
Content Developer and Resource Writer – VET (Diploma of Accounting)
Swinburne University, Melbourne
Melbourne
01.2016 - 01.2017
- Developed high-quality digital learning content for the Diploma of Accounting program delivered via Swinburne Online.
- Designed and mapped assessment tools aligned with training package requirements and ASQA standards.
- Created simulated workplace tasks and case studies, contributing to realistic and industry-relevant learning experiences.
- Reviewed and enhanced existing course materials, ensuring content accuracy, relevance, and learner engagement.
- Participated in usability testing of online learning materials to support an optimal experience for remote learners.
- Key Achievements:
- Successfully delivered content within strict deadlines, producing engaging and interactive online resources that supported competency-based learning.
- Designed learner-friendly, accessible resources tailored to diverse student needs and compliant with regulatory frameworks.
- Developed fit-for-purpose assessment tools that met compliance, validation, and audit requirements of the VET sector.
Credit manager- Cash Management department
National Australia Bank
07.2008 - 08.2014
- Promoted NAB's standard financial products and services by identifying customer needs and recommending tailored banking solutions, particularly cash management investment accounts offering liquidity and flexibility.
- Assessed and examined delinquent accounts, determining appropriate recovery strategies in line with both customer circumstances and the bank’s risk protocols.
- Engaged in customer negotiations to resolve outstanding accounts, including skip tracing and professional interactions with third parties.
- Maintained full compliance with legislative and regulatory frameworks such as the Privacy Act and ACCC guidelines, ensuring ethical recovery practices.
- Maintained accurate, up-to-date records by gathering and updating customer information in accordance with bank policies.
- Demonstrated proficient use of NAB internal systems and platforms including eBOBs, Siebel, B2K, DM, and IMS, ensuring seamless workflow and client data management.
- Delivered high-quality service through professional and empathetic phone communication with clients and external stakeholders.
LSE Depository Manger
Ludhiana stock exchange (Broker of BSE and NSE)
01.2003 - 01.2005
- Responsible for overseeing the operations and compliance of securities held in electronic form within a depository system. This role involves managing account openings, settlements, transfers, corporate actions, and ensuring adherence to regulatory and custodial requirements. The Depository Manager ensures timely and accurate processing of client transactions while maintaining strong relationships with stakeholders such as stock exchanges, custodians, and registrars.
Education
Diploma of training and design and Diploma of VET - Education
Plenty Training
Melbourne, VIC10.2022
Diploma of Diploma of Financial Planning - Banking and Finance
Mentor Education
Melbourne, VIC05.2018
Advanced Diploma of Leadership and Management - Educational Leadership and Management
ACEI
Sydney, NSW06.2017
Diploma of Leadership and Management -
Diploma of Business Fortress Training, Brisbane
Brisbane02.2017
Diploma in Project Management -
Plenty Training, Melbourne
Melbourne01.2015
Certificate in Preparing Tax Returns for individuals -
HR Block, Melbourne
Melbourne07.2011
Master of Finance and control (MFC) - Finance major
PANJAB UNIVERSITY CHANDIGARH
CHANDIGARH INDIA07-2005
Master of Commerce (M.com) - Accounting Major, Marketing, Banking &finance, Law, and Management
PANJAB UNIVERSITY CHANDIGARH
CHANDIGARH INDIA07-2003
Bachelor of Commerce (B.com) - Accounting, Marketing, Finance, Law, organisational behaviour and Management
PANJAB UNIVERSITY CHANDIGARH
CHANDIGARH INDIA07-2001
Skills
- Learning management systems: Canvas, Blackboard, QEST, Moodle
- Program management
- IA tools proficiency
- Adobe Reader and Acrobat
- MYOB Advanced and QuickBooks
- VET Rack and SAMS
- ISO 9001 knowledge
- Regulatory compliance
- Team leadership
- Professional development
- Risk assessment
- Effective communication
- Project coordination
- Continuous improvement
- Conflict resolution
- Staff development expertise
- Needs analysis
- Staff development
- Promotional planning
- Staff evaluation
- Strategic planning
- Proactive mindset
- Strategic leadership
- Excellent communication
- Program improvements
- Team collaboration
Languages
English (Advanced), Punjabi (native), Hindi and Urdu
References
Referees: Upon request
Accomplishments
- Revived the Advanced Diploma of Accounting, successfully advocating for its reinstatement when it was slated for removal, collaborated with leadership to relaunch the program across face-to-face and online modes, making RMIT one of the few institutions nationally still delivering it effectively, with a 100% completion rate
- Project management: managed projects of getting all the accounting and finance qualifications on RMIT scope after the changes in the training packages within the timelines
- Consistently achieved the highest GTS scores in student satisfaction surveys, reflecting excellence in teaching, leadership, and student engagement
- Cultivated a cohesive and high-performing team culture in the accounting and finance department, fostering collaboration, inclusion, and mutual respect
- Developed and implemented key academic artifacts, including student handbooks, calendars, and staff training manuals, to support transnational program delivery
- Instrumental in improving program performance through moderation, validation, and continuous improvement processes
- Student-centered leadership: “I find immense motivation in the feedback and appreciation students share at the end of each semester Their gratitude reinforces the value of our work and encourages ongoing reflection and improvement in my practice
Timeline
Program Coordinator – Accounting & Finance
RMIT University, College of Vocational Education
01.2021 - Current
Academic Manger
Flinders International College
07.2017 - 01.2020
Content Developer and Resource Writer – VET (Diploma of Accounting)
Swinburne University, Melbourne
01.2016 - 01.2017
Program Manager and Industry & Learner Engagement lead (Financial Services, Business, Management & Accounting Department)
The TMG College (The Malka Group)
05.2014 - 07.2017
Credit manager- Cash Management department
National Australia Bank
07.2008 - 08.2014
LSE Depository Manger
Ludhiana stock exchange (Broker of BSE and NSE)
01.2003 - 01.2005
Diploma of training and design and Diploma of VET - Education
Plenty Training
Diploma of Diploma of Financial Planning - Banking and Finance
Mentor Education
Advanced Diploma of Leadership and Management - Educational Leadership and Management
ACEI
Diploma of Leadership and Management -
Diploma of Business Fortress Training, Brisbane
Diploma in Project Management -
Plenty Training, Melbourne
Certificate in Preparing Tax Returns for individuals -
HR Block, Melbourne
Master of Finance and control (MFC) - Finance major
PANJAB UNIVERSITY CHANDIGARH
Master of Commerce (M.com) - Accounting Major, Marketing, Banking &finance, Law, and Management
PANJAB UNIVERSITY CHANDIGARH
Bachelor of Commerce (B.com) - Accounting, Marketing, Finance, Law, organisational behaviour and Management
PANJAB UNIVERSITY CHANDIGARH
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