Mandeep Dahiya
Craigieburn,Australia
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Operations Analyst
Crown Melbourne
01.2024 - Current
- Managed inventory of IT assets, ensuring regular updates to asset tracking systems and adhering to organizational policies for disposal or replacement.
- Optimized IT operations by implementing effective monitoring and incident management processes.
- Participated in change management activities to ensure seamless transitions during system updates or modifications.
- Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support and Admin Officer
Angel Institute Of Education
01.2023 - Current
- Working and manipulating extensive database from the Department of Education VIC via VET track.
- Providing students with IT support for CANVAS including issues like password resets and resource availability issues.
- Checking and maintaining compliance for student files and information by rigorous follow ups and updates.
- Providing constant IT support to our staff and trainers on setting up new devices and introduction to technology changes.
IT Support Specialist
Telstra
08.2021 - 03.2023
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided technical support to consumer and business clients.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Submitted service tickets for equipment maintenance requests.
Education
Bachelor's of IT - Information Technology
La Trobe University
Melbourne, VIC03.2021
Skills
- Development Documentation
- Microsoft Windows and Office
- Hardware Replacement
- System Performance Assessment
- Organizational Skills
- User Experience
- Resolving Problems and Incidents
- Case Support
- Help Desk Support
Certification
- Licensed AWS Solutions Architect - 2022
- CompTIA A+: SFIA
References
Available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
IT Operations Analyst
Crown Melbourne
01.2024 - Current
IT Support and Admin Officer
Angel Institute Of Education
01.2023 - Current
IT Support Specialist
Telstra
08.2021 - 03.2023
Bachelor's of IT - Information Technology
La Trobe University
Similar Profiles
Diani LeslieDiani Leslie
Manager at Crown Cellar & Co - Crown MelbourneManager at Crown Cellar & Co - Crown Melbourne
Alina WangAlina Wang
Crown Casual Staffing at Crown MelbourneCrown Casual Staffing at Crown Melbourne
Trifosa Lita LomantojoTrifosa Lita Lomantojo
Pastry Chef De Partie (Casual) at Crown MelbournePastry Chef De Partie (Casual) at Crown Melbourne