Summary
Overview
Work History
Education
Skills
Major Qualifications
Availability
Certificates Licenses
References
Hobbies and Interests
Timeline
Generic

Mandeep Gill

Clarence Park,Australia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in health and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Disability Support Worker

Community Living Options
03.2022 - Current
  • Responsible for the safety and development needs of groups of four to eight individuals with developmental and psychological disabilities
  • Implemented individualized plans for participants ensuring high-quality care and that each participant gets their own personal needs
  • Facilitated client handover meetings by detailing individual progress, incidents and the overall mood of a participant, to build a positive report
  • Led group activities including life skills training such as shopping, cooking and cleaning, outdoor recreation and sensory stimulation
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.

Community support Worker (Part-Time)

Glenview Community Centre
06.2020 - 02.2022
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.

Retail Sales Assistant

Woolworths Group
03.2019 - 12.2021
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

Care Support Worker

SOUTHERN CROSS CARE, ADELAIDE
07.2015 - 01.2019
  • Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
  • Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
  • Enhanced patient comfort by providing personalized care and support tailored to individual needs.
  • Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
  • Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
  • Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.

Education

Master of Accounting - Accounting

Flinders University
Adelaide, SA
04.2017

Skills

  • Excellent work knowledge of MS Word, Excel
  • Hands on with e-mail, internet application
  • Virtuous communication skills
  • Work effectively in team as well as independently with minimal supervision
  • Physically fit and able to lift heavy loads
  • Able to multitask in a busy work environment
  • Hardworking, Punctual and Honest
  • Strong analytical and problem-solving skills
  • Excellent Computer Skills
  • Ability to work under pressure to meet replenishment targets
  • Capacity to work in a physically demanding role
  • Proficient written and verbal communication
  • Daily living assistance
  • Relationship Building
  • Documentation skills
  • Documentation And Reporting

Major Qualifications

  • Master in professional Accounting, 2014-2016, Flinders University, Adelaide, South Australia
  • Bachelor’s in Business Administration, 2011-2014, Punjab Technical University, Punjab, India

Availability

No work restrictions (Australian Citizen)

Certificates Licenses

  • Certificate 3 in Aged care (SMP Institute)
  • CHCSS00070-Assist Clients With Medications (TAS TAFE)
  • First Aid Certificate (St.john Ambulance Australia)
  • CPR Certificate (St.john Ambulance Australia)
  • Manual Handling Certificate (First Aid Pro)
  • NDIS Screening Check (SA)
  • Working with Vulnerable People (SA)
  • MAB certificate (Holland Thomas VIC)

References

References will be available upon request

Hobbies and Interests

  • Internet Surfing
  • Listening music
  • Reading books
  • Gardening
  • Sports
  • Touring

Timeline

Disability Support Worker

Community Living Options
03.2022 - Current

Community support Worker (Part-Time)

Glenview Community Centre
06.2020 - 02.2022

Retail Sales Assistant

Woolworths Group
03.2019 - 12.2021

Care Support Worker

SOUTHERN CROSS CARE, ADELAIDE
07.2015 - 01.2019

Master of Accounting - Accounting

Flinders University

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