Summary
Overview
Work History
Education
Skills
References
Timeline
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Mandeep Kaur

Networking And Cyber Security
Perth,WA

Summary

Tech-savvy Network/Desktop Support Engineer with an experience of almost a year in comprehensive
designing, implementing and maintaining growing network infrastructure. Analytical and logical
professional quickly learns new concepts paired to complement understanding of networking protocols
and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN,
proxy and security devices. Moreover, competent Desktop Support Engineer well-versed in assisting users
with diverse computer system, mobile device and peripheral equipment problems. Familiar with security
standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Desktop and Network Support Engineer

Murdoch University
Murdoch , WA
07.2020 - 06.2022
  • Troubleshooting desktops, laptops, and
    tablets running a Windows OS (Win 7, 8.1,
    and/or 10)
  • Installation of hardware, software, and
    specialist equipment, moreover,
    troubleshooting common peripherals and
    enterprise applications (e.g. MS Office, Office
    365 , MS Teams).
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
  • Performed network security design and integration duties.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.

Education

Masters Of Information And Technology - Networking And Cybersecurity

Murdoch University
Murdoch ,Perth
07.2020 - 06.2022

Bachelor Of Education - Education

Khalsa College of Education
Amritsar
08.2011 - 02.2012

Skills

Component installation

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References

Mike Dixon (Senior Lecturer at Murdoch University)
Dr. Saeed Shariati (Professor at Murdoch University)
(Contact details of references will be furnished upon
request)

Timeline

Desktop and Network Support Engineer

Murdoch University
07.2020 - 06.2022

Masters Of Information And Technology - Networking And Cybersecurity

Murdoch University
07.2020 - 06.2022

Bachelor Of Education - Education

Khalsa College of Education
08.2011 - 02.2012
Mandeep KaurNetworking And Cyber Security