Summary
Overview
Work History
Education
Skills
Workingrights
Timeline
CustomerServiceRepresentative
Mandeep Kaur

Mandeep Kaur

Kitchener ,Ontario

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level role. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Tim Hortons
KITCHENER, ON
05.2023 - Current
  • Remain knowledgeable and up-to-date about menu offerings and promotions.
  • Prepare food and drinks properly.
  • Successfully complete 8-hour shifts, standing and moving for extended periods of time.
  • Adhere to all food safety regulations.
  • Enthusiastically collaborate with other team members to meet goals and promote the company brand.
  • Handle miscellaneous tasks as needed to support the team's goals.
  • Provided fast and courteous customer service at the check-out window.
  • Maintained a clean and sanitary workspace at all times.

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Kuehne Nagel
Mississauga, ON
08.2022 - 04.2023
  • Examine records and inform customers of shipping dates, anticipated delays, and any additional information needed.
  • Promptly respond to emails and customer inquiries, troubleshoot issues, and follow up quickly.
  • Enter orders into an automated system.
  • Compile, sort, and verify records for accuracy, file documents and reports.
  • Embrace and model a culture of belonging in a diverse workforce where all associates feel safe, valued, and included.
  • Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports.
  • Sign in Drivers with the correct documentation.
  • Gather and assess data and quantify results to ensure accurate and complete information.
  • Create and provide internal and external distribution center reports.

Order Picker

Indecca
Oakville, ON
01.2022 - 07.2022
  • Helped with picking and packing, pallet building, and heavy

assembly.

  • Unloaded inbound shipments and safely moved products to

storage locations.

  • Moved product from staging or storage areas into outbound

trucks and trailers.

  • Reported damaged products or safety hazards observed to

immediate supervisor.

  • Loaded customer orders onto delivery area in a timely

manners.

  • Receive order from electronic device and worked in a faced pass manner.
  • Operated equipment such as double pallet electric jack.

Education

MANAGEMENT IN BUSINESS - Business Management

CONESTOGA COLLEGE
KITCHENER , ON
08.2024

Skills

Office Administration

Technology Troubleshooting

Customer Service Management

Documentation and control

Microsoft Office Word & Excel

Quality Standards

Workflow Planning

Vendor Negotiations

English Fluency

Experience with AS400 or any Warehouse Management (WMS)

Workingrights

Currently hold Full time working rights in Canada as per immigration law.

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Tim Hortons
05.2023 - Current

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

Kuehne Nagel
08.2022 - 04.2023

Order Picker

Indecca
01.2022 - 07.2022

MANAGEMENT IN BUSINESS - Business Management

CONESTOGA COLLEGE
Mandeep Kaur