Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mandeep Kaur

Mandeep Kaur

Melbourne,VIC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Hecho En Mexico
Ballarat, Victoria
05.2024 - Current
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Assisted with training new staff members on proper customer service techniques.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Provided support to servers when needed during busy periods or peak hours.
  • Checked quality of food before it was served to customers.
  • Resolved customer complaints in a professional manner.
  • Verified that all menus' items were accounted for after each shift ended.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Processed payments from customers using various payment methods.

New Home Sales Consultant

Burbank Homes
Melbourne, Victoria
03.2018 - 01.2024
  • Conducted tours of model homes for prospective buyers and answered questions about the features, amenities, and benefits of living in the new home community.
  • Provided detailed information on floor plans, design options, and current incentives to potential buyers.
  • Assisted customers with selecting financing options that best fit their budget and lifestyle needs.
  • Negotiated sales contracts with customers and monitored progress throughout the process.
  • Developed marketing materials, such as brochures, flyers, and postcards. To promote new home communities.
  • Maintained a comprehensive knowledge of the local real estate market including pricing trends, competitive offerings, and availability of land parcels.
  • Organized open houses for newly constructed homes to attract more buyers.
  • Collaborated with builders to ensure customer requests were met in a timely manner.
  • Created monthly reports outlining performance metrics such as total number of sales, average selling prices.
  • Attended industry events such as home shows or conventions to network with other professionals in the field.
  • Established relationships with vendors who provide services such as landscaping or interior design for clients' homes.
  • Researched applicable zoning laws and regulations related to real estate development projects.
  • Utilized various software programs such as Microsoft Office Suite or Salesforce CRM to track leads or manage client data.
  • Performed administrative tasks such as scheduling appointments or processing paperwork.
  • Followed up with clients during the first few months after moving into their new home.
  • Supported other team members by providing assistance when needed.
  • Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Scheduled and attended weekly appointments with clients.
  • Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
  • Identified potential buyers through cold calling.
  • Promoted active listings through social media marketing, open houses and newsletters.

Sales Consultant and Customer Service

Sailax Solar
Thomastown, Victoria
02.2017 - 02.2018
  • Identified areas of improvement within existing processes and procedures.
  • Established long-term relationships with key contacts at client companies.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Generated daily reports on sales activities for management review.
  • Resolved customer complaints and inquiries in a timely manner.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Assisted in developing sales strategies and setting targets for different accounts.
  • Participated in regular training sessions on new products, services, and industry trends.

Warehouse Assistant

Catch of the day
Melbourne, Victoria
02.2017 - 01.2018
  • Received and processed incoming orders, ensuring accuracy of information.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Packed goods for shipment, including labeling boxes and preparing shipping documents.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
  • Used hand pallet truck to transport heavy material within the facility.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Inspected returned merchandise for damages before restocking shelves properly.
  • Organized materials on pallets according to size, weight, and type of item.
  • Ensured compliance with company policies regarding proper storage of hazardous materials.
  • Lifted materials of varied weights on regular basis.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

Education

Master of Arts - Masters in English

Kurukshetra University
India
04-2014

Skills

  • Training and coaching
  • POS system operations
  • Restaurant Operations
  • Service prioritization
  • Quality Standards
  • Quality Control
  • Guest Relations
  • Staff Supervision
  • Complaint Handling
  • Training and mentoring
  • Point of sale systems
  • Employee Scheduling
  • Menu knowledge
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Retail sales customer service
  • Problem-solving abilities
  • Customer Service
  • Professional telephone demeanor
  • Business development understanding
  • Problem Resolution

Timeline

Front of House Manager

Hecho En Mexico
05.2024 - Current

New Home Sales Consultant

Burbank Homes
03.2018 - 01.2024

Sales Consultant and Customer Service

Sailax Solar
02.2017 - 02.2018

Warehouse Assistant

Catch of the day
02.2017 - 01.2018

Master of Arts - Masters in English

Kurukshetra University

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