MANDEEP KAUR
Wellard
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. A competent, friendly, and outgoing individual equipped with outstanding time management skills, leadership experience, and strong initiative. Looking for opportunities to go above and beyond in an independent or team environment.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
Saffron Curry House
2023.12 - Current
- Managed the front desk by receiving incoming calls, greeting and attending to customers
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times, and handling the orders over calls.
- Collaborated with Kitchen staff to ensure timely food delivery (Dine-in and takeaways), improving the overall customer experience.
- Maintained accurate records of customer payments.
Restaurant Hostess
Gucce Pizzeria E Cucina Italiana
2024.05 - 2024.08
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Senior Sales Executive
Ethos Watches
2021.06 - 2023.02
- Built multiple customer relationships and cultivated long-term partnerships.
• Generated leads and followed up on customer inquiries.
• Resolved customer complaints in a timely manner while providing excellent customer service.
• Addressed customer questions and concerns regarding prices and product use.
• Maintained strong relationships with key customers and stakeholders.
• Used negotiation and persuasion skills to influence decision-makers.
• Identified target markets for new products by conducting market research.
Senior Analyst
EClerx Services
2019.10 - 2021.06
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Key contributor in strategic planning, attrition management, break adherence, shrinkage and downtime of the team
• Conducing regular individual audit (based on set parameters and CTQ's), gathering sandwich feedback and suggesting the improvement areas to the team for operational excellence.
Analyst
EClerx Services
2018.10 - 2019.10
- Collaborated closely with cross-functional teams including sales, marketing and operations.
• Helped design, document and maintain system processes.
Identified support issues and initiated actions for resolution.
• Developed presentations with meaningful visuals to communicate complex findings to senior management teams.
Developed and maintained dashboards to track key performance indicators.
Led weekly meetings with team members to review progress on current initiatives.
Junior Analyst
Eclerx Pvt Ltd
2017.05 - 2018.10
- Maintained accurate records of customer feedback surveys and generated insights from the results.
• Developed expertise in the use of MS Excel for data modeling and analysis.
• Developed comprehensive models to forecast future sales performance..
Education
MBA -
Edith Cowan University
12.2025
BBA - Human Resources Management
Punjabi University
05.2017
Skills
- Client Account and Need Management
- Staff Management
- Sales Expertise
- Time Management
- Customer and Goal Oriented
- Motivated team player
- Accurate Money handling
- Correspondence Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Restaurant Hostess
Gucce Pizzeria E Cucina Italiana
2024.05 - 2024.08
Front Desk Representative
Saffron Curry House
2023.12 - Current
Senior Sales Executive
Ethos Watches
2021.06 - 2023.02
Senior Analyst
EClerx Services
2019.10 - 2021.06
Analyst
EClerx Services
2018.10 - 2019.10
Junior Analyst
Eclerx Pvt Ltd
2017.05 - 2018.10
MBA -
Edith Cowan University
BBA - Human Resources Management
Punjabi University
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