Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mandeep Kaur

Manor Lakes,VIC

Summary

Dynamic and compassionate Support Worker with a proven track record at Mayflower Reservoir, enhancing client independence through personalized care and life skills development. Skilled in medication administration and conflict resolution, I fostered strong relationships, ensuring emotional support and community integration, significantly improving client satisfaction and wellbeing.

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Qualified support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and

Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant, building community and developing social skills through incremental therapeutic techniques.

Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional serving community by providing guidance for clients in need.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic individual with the talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Recent educate with foundational knowledge in support worker and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience

Work History

Support Worker

Mayflower Reservior
02.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Improved client independence with structured life skills training.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Developed and implemented individualized treatment plans for clients.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Implemented community outreach programs to promote mental health awareness.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Facilitated psychoeducational classes to help clients develop life skills.

Manager

Hungry Jacks - Caroline Spring
04.2014 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Allied Health Assistant

Royal Freemasons
05.2019 - 07.2025
  • Implemented time management strategies that increased efficiency within the allied health department.
  • Assisted in structured therapeutic activities and supportive interactions with patients.
  • Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
  • Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
  • Provided emotional support to patients and families, fostering a positive environment conducive to healing.
  • Maintained accurate patient records, contributing to efficient clinical decision-making processes.
  • Communicated with patients, families, physicians and other healthcare team members about patient care.
  • Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving overall quality of life for these patients.
  • Conducted regular inventory checks of medical supplies and equipment, ensuring adequate availability for all practitioners during treatments.
  • Created a welcoming atmosphere within the clinic by maintaining a clean space while also attending to the needs of waiting patients.
  • Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
  • Provided educational resources for patients and families on relevant health topics, empowering them to make informed decisions about their care.
  • Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
  • Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
  • Participated in ongoing professional development activities, staying current with best practices in allied health services.
  • Assisted medical professionals during diagnostic tests such as X-rays and ultrasounds, helping to streamline the process for faster results.
  • Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
  • Enhanced patient care by providing support to healthcare professionals in various therapeutic and diagnostic procedures.
  • Participated in developing plans to meet daily care needs of patients.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in better patient management.
  • Monitored vital signs of patients during therapy sessions, ensuring their safety throughout treatment.
  • Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
  • Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate care.
  • Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Documented patient information and care activities in electronic health record.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered high-quality care to Type patients in hospital facility.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.

Allied Health Assistant

Holistic Home Health Occupational Therapy Practice
02.2022 - 06.2022
  • Implemented time management strategies that increased efficiency within the allied health department.
  • Assisted in structured therapeutic activities and supportive interactions with patients.
  • Supported occupational therapists in evaluating patients'' functional abilities and recommending appropriate adaptive equipment or modifications, promoting independence at home or work settings.
  • Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
  • Provided emotional support to patients and families, fostering a positive environment conducive to healing.
  • Maintained accurate patient records, contributing to efficient clinical decision-making processes.
  • Communicated with patients, families, physicians and other healthcare team members about patient care.
  • Conducted regular inventory checks of medical supplies and equipment, ensuring adequate availability for all practitioners during treatments.
  • Created a welcoming atmosphere within the clinic by maintaining a clean space while also attending to the needs of waiting patients.
  • Assisted in the development of individualized care plans for patients, leading to improved health outcomes.
  • Provided educational resources for patients and families on relevant health topics, empowering them to make informed decisions about their care.
  • Ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
  • Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
  • Participated in ongoing professional development activities, staying current with best practices in allied health services.
  • Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
  • Enhanced patient care by providing support to healthcare professionals in various therapeutic and diagnostic procedures.
  • Participated in developing plans to meet daily care needs of patients.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, resulting in better patient management.
  • Supported physical therapists in implementing exercise programs, promoting patient mobility and independence.
  • Monitored vital signs of patients during therapy sessions, ensuring their safety throughout treatment.
  • Contributed to increased patient satisfaction by promptly addressing concerns and providing compassionate care.
  • Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Documented patient information and care activities in electronic health record.

Education

Certificate IV - Disability Support

Albert Education And Training
Melbourne, VIC
02.2025

Certificate III - Individual Support Worker (disability And Age Care

Australian Education College
Melbourne, VIC
01.2025

Allied Health Assistance - Allied Health Assistance

Kangan Institute
Melbourne, VIC
04.2019

Arts

Punjab University Chandigarh
India
02.2006

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Daily living assistance
  • Confidentiality and privacy
  • Cleaning and sanitizing
  • Mobility assistance
  • Relationship building
  • Behavioral support
  • Meal preparation
  • Transportation assistance
  • Life skills development
  • Professional boundaries
  • Cultural sensitivity
  • Clean driving record
  • Mobility support
  • Community integration
  • Attention to detail
  • Recreational activities
  • Critical thinking
  • Conflict resolution
  • Spreadsheet development
  • Empathy and patience
  • Verbal and written communication
  • Medication administration
  • Documentation

Languages

Hindi
Elementary
Punjabi
Elementary
English
Elementary

Timeline

Support Worker

Mayflower Reservior
02.2025 - Current

Allied Health Assistant

Holistic Home Health Occupational Therapy Practice
02.2022 - 06.2022

Allied Health Assistant

Royal Freemasons
05.2019 - 07.2025

Manager

Hungry Jacks - Caroline Spring
04.2014 - Current

Certificate IV - Disability Support

Albert Education And Training

Certificate III - Individual Support Worker (disability And Age Care

Australian Education College

Allied Health Assistance - Allied Health Assistance

Kangan Institute

Arts

Punjab University Chandigarh
Mandeep Kaur