Summary
Overview
Work History
Education
Skills
References
Licences
Qualifications And Training
Timeline
Generic

Mandeep Kaur

Adelaide,Australia

Summary

Dynamic customer service professional with a proven track record at Telstra, excelling in custom solution development and exceeding sales targets. Adept at building connections and enhancing client satisfaction through proactive problem-solving. Skilled in Microsoft Office and time management, I thrive in fast-paced environments, consistently delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Customer Service and Sales Consultant Part Time

Telstra
08.2024 - Current
  • The ability to easily build a connection with a variety of new and existing customers
  • An appetite to quickly develop customised solutions for customers
  • A drive to reach (and exceed!) sales targets
  • The hunger to learn and grow within the role (and beyond!)
  • A positive and resilient approach to customer service within a busy environment
  • Experience in a customer-facing role
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Explained information about quality, value and style of products to influence customer buying decisions.

Chef /Admin Support

Da Vinci Ristorante
Adelaide, SA
01.2021 - 03.2025
  • Greeting customers as a front desk
  • Answering Phone calls and booking appointments
  • Order products and maintaining inventory
  • Updating customer’s details
  • Providing quality assurance
  • Maintaining food stock
  • In this role, I learned various technologies and leadership skills
  • I got familiar with administration work which resulted in providing support to staff members
  • Leadership skills helps me to provide training to new staff in the factory and provide instructions to complete a task in an efficient manner

Customer Service Representative

Delish Expresso
Victoria square, South Australia
01.2023 - 04.2024
  • Providing Customer Service
  • Handling billings, cash, and POS.
  • Food handling, barista
  • Stocking and restocking food items on the shelves.
  • Completing daily tasks as per safety procedures.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Service Representative

Brand House Direct
Melbourne
01.2018 - 01.2020
  • Scheduling appointments with clients
  • Greeted customers and Phone support and provided training to new employees
  • Contact support to Customers via E-mail, Phone
  • Local and international parcels via courier, Australia-post, e-parcel, Omni Ship, Seko and Ready to Ship
  • Handled daily heavy flow paperwork, database, and data entry
  • Maintained thorough knowledge of store merchandise to provide helpful assistance to customer
  • In this role, I learned client interaction and providing them the best possible service which also helped me grow as a person
  • I learned handling a large amount of data with providing customer support on phone, online as well as in person
  • Resolving customers inquiries and maintaining the record was the part of the job
  • Found the same freight service with less cost and time is the important part from this job which resulted in cost saving per delivery

Education

certificate IV -

commercial cookery

certificate III -

commercial cookery

diploma -

hospitality management

senior secondary -

Skills

  • Customer service
  • Outlook
  • Microsoft Office
  • Time management
  • Custom solution development
  • Problem solving
  • Phone call answering

References

  • Ruby, Brand House Direct, Manager, kaur95rupinder@yahoo.com
  • Sairaj Petela, Da Vinci Ristorante, Manager, sairajkittu06@gmail.com

Licences

  • A Driver Licence.
  • A valid National Police Check – Name Check.

Qualifications And Training

  • Completed certificate IV in commercial cookery
  • Completed certificate III in commercial cookery
  • Completed diploma of hospitality management
  • Completed senior secondary

Timeline

Customer Service and Sales Consultant Part Time

Telstra
08.2024 - Current

Customer Service Representative

Delish Expresso
01.2023 - 04.2024

Chef /Admin Support

Da Vinci Ristorante
01.2021 - 03.2025

Customer Service Representative

Brand House Direct
01.2018 - 01.2020

certificate IV -

commercial cookery

certificate III -

commercial cookery

diploma -

hospitality management

senior secondary -

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Mandeep Kaur