Mandeep Kaur
Restaurant Manager
Black Hill
Summary
Accomplished hospitality manager with 6+ years in the food and hotel industry, complemented by 8 years of exceptional customer service. Demonstrates a strong work ethic and adept at multitasking. Comfortable working independently and as part of a team. Committed to continuous improvement and achieving team success. Strives for outstanding results in all aspects of work.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Schnitz
05.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporing.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Manager
IL Padrinos Pizza and Pasta
12.2021 - 05.2023
- Addressed challenges and needs of diverse clientele.
- Acquired good exposure of communication by interacting with different customers
- Helped in establishing personal and professional links with people
Manager
Quest Apartments
07.2021 - 02.2022
- Developed exceptional time management skills via overseeing personnel.
- Performed stocktaking procedures for various housekeeping supplies.
- Oversaw budget allocation and produced comprehensive end-of-day reports.
Coordinator
W Hotels
12.2020 - 06.2021
- Performed regular inspections for compliance checks.
- Oversaw a group of about 30 workers to guarantee consistent quality and effectiveness.
- Ensured customer satisfaction through adherence to established criteria.
Casual Sales Assistant
Jacqui E
11.2019 - 04.2020
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Organized in-store promotions to increase awareness of new product lines.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Sales Assistant
Bakers Delight
06.2018 - 08.2019
- Contributed to achieving collective goals through active team participation.
- Developed adaptability in engaging with a broad spectrum of clientele.
Education
Masters - Accounting
Southern Cross University
Melbourne, VICMasters - Finance
Khalsa College, Guru Nanak Dev University
Amritsar, PunjabBachelor of Commerce - Accounting
Swaroop Rani Government College For Women
Amritsar, PunjabSkills
Trusted Advisor
Customer engagement
Supervisory skills
Organization and prioritization
Conflict resolution techniques
Order delivery practices
Visual merchandising
Interpersonal skills
Languages
English, Punjabi and Hindi
Attributes
- Excellent time management skills acquired at workplace along with managing time with studies.
- Proficient communication skills because of direct interaction with customers at workplaces.
- Efficient organisational skills developed by combining work and university studies.
- Experienced in working under pressure situations at different workplaces.
- Strong work ethics.
- Developed team skills by playing in Roller Derby.
Timeline
Restaurant Manager
Schnitz
05.2023 - Current
Manager
IL Padrinos Pizza and Pasta
12.2021 - 05.2023
Manager
Quest Apartments
07.2021 - 02.2022
Coordinator
W Hotels
12.2020 - 06.2021
Casual Sales Assistant
Jacqui E
11.2019 - 04.2020
Sales Assistant
Bakers Delight
06.2018 - 08.2019
Masters - Accounting
Southern Cross University
Masters - Finance
Khalsa College, Guru Nanak Dev University
Bachelor of Commerce - Accounting
Swaroop Rani Government College For Women
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