Mandeep Kaur
Armadale,WA
Summary
Innovative Web Application Developer known for high productivity and efficient task completion. Skilled in JavaScript, React, and Node.js, with robust problem-solving abilities. Excel in team collaboration and effective communication, ensuring successful project deliveries through clear coordination and shared vision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Engineer - Part Time
Abacus Solutions
Victoria Park, WA
10.2023 - Current
- Provided technical support to users by troubleshooting hardware and software issues.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided technical support to end-users on a variety of computer software and hardware issues.
Shift Supervisor
Red Rooster
Kelmscott, WA
08.2022 - Current
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training to new staff members.
IT Support Engineer
Bibi Bhani Institute of Education
Sangrur, Punjab
10.2015 - 12.2019
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
Trainee Developer
HP Solutions
Patiala, Punjab
11.2014 - 04.2015
- Utilized various development tools such as Visual Studio, C#, HTML, CSS, JavaScript, and SQL Server.
- Designed database objects such as tables, views, stored procedures, and functions.
- Resolved production issues quickly and efficiently using root cause analysis methods.
- Created user interface designs with a focus on usability and accessibility standards.
Education
Masters Of Information Technology - Web Development
Southern Cross University
WA10-2024
Masters Of Information Technology - Information Technology
Punjab Technical University
Punjab04-2015
Bachelor of Information Technology - Information Technology
Punjabi University Patiala
Punjab04-2012
Skills
- Web development
- Technical troubleshooting
- Database design
- User interface design
- Network management
- Customer service
- Problem solving
Certification
- Frameworks & Modules Certified by ACS
- SQL certified by Udemy
Timeline
IT Support Engineer - Part Time
Abacus Solutions
10.2023 - Current
Shift Supervisor
Red Rooster
08.2022 - Current
IT Support Engineer
Bibi Bhani Institute of Education
10.2015 - 12.2019
Trainee Developer
HP Solutions
11.2014 - 04.2015
Masters Of Information Technology - Web Development
Southern Cross University
Masters Of Information Technology - Information Technology
Punjab Technical University
Bachelor of Information Technology - Information Technology
Punjabi University Patiala
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