Mandeep Kaur
Sydney,NSW
Summary
Dynamic Store Manager with a proven track record at Zambrero, excelling in project management and team leadership. Successfully implemented efficient stock tracking systems and elevated customer service standards, enhancing operational productivity. Skilled in employee training and fostering collaboration, driving performance improvements across diverse teams.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Zambrero
Perth, WA
10.2024 - 03.2025
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Manager
miniso
Parramatta, NSW
01.2024 - 10.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Service Representative
miniso
Top Ryde, NSW
11.2022 - 09.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Cashier
liverpool sweets
Sydney, Nsw
10.2021 - 09.2022
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Advance Diploma - Civil Construction And Design
George Browncollege
Sydney, NSW10-2024
Skills
- Project management
- Surveying techniques
- Customer service
- Team collaboration
- POS systems
- Program implementation
- Employee training
- Team leadership and coaching
Certification
- WWCC (Working With Children Check)
- RSA
- Food handling
Timeline
Store Manager
Zambrero
10.2024 - 03.2025
Assistant Manager
miniso
01.2024 - 10.2024
Customer Service Representative
miniso
11.2022 - 09.2023
Customer Service Cashier
liverpool sweets
10.2021 - 09.2022
Advance Diploma - Civil Construction And Design
George Browncollege
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