Sandeep Singh
Dubbo ,Australia
Summary
Dynamic professional with extensive experience in customer service and housekeeping supervision at Sai Pavan Pty Ltd. Proven track record in enhancing guest satisfaction through effective complaint handling and staff training. Skilled in revenue management and maintaining high cleanliness standards, ensuring exceptional service delivery in fast-paced environments. Accomplished hotel management professional dedicated to guest satisfaction and business profitability. Manages operations, accounts and legal compliance using strong attention to detail and excellent multitasking abilities. Knowledgeable about applicable business regulations and employee protections. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonald
Moree, New South Wales
08.2024 - 03.2025
- Prioritized and completed time-critical tasks.
- Maintained high cleanliness and adhered to health code standards.
- Worked closely with managers and fellow crew members to prepare orders.
- Assisted guests to select menu choices, review club cards, and participate in add-on sales.
- Cleaned, swept, and mopped food preparation and FOH areas.
- Addressed customers with friendly greetings and conversations.
- Prepared hot, fresh food to meet brand standards.
- Supported various counter stations based on demand.
- Conducted regular temperature checks on food items to ensure safe serving temperatures were maintained.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Cleaned and sanitized work areas, equipment, and utensils throughout shift.
- Maintained dining area cleanliness by wiping tables, sweeping floors, and emptying trash bins.
- Responded quickly to assist team members during unexpected busy periods or staff shortages.
- Washed dishes, serving utensils and cooking implements using correct procedures.
- Communicated with kitchen personnel about special requests and shortages.
- Satisfied customers with fast, friendly and knowledgeable service.
- Met health code requirements by staying on top of regular cleaning work and following guidelines.
Customer Service Representative
Ampol Pty Ltd
Moree, New South Wales
12.2023 - 03.2025
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Managed difficult customer situations with professionalism and empathy.
- Monitored social media platforms for relevant customer feedback and responded accordingly.
- Maintained high level of knowledge regarding current promotions, discounts, or special offers available.
- Answered customer inquiries via phone, email, and chat.
- Maintained customer records by updating account information in database.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Provided accurate information about products and services to customers.
- Offered personalized recommendations based on customer preferences or past purchase history.
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
Motel Manager
Sai Pavan Pty Ltd
Moree, New South Wales
03.2023 - 03.2025
- Implemented employee training programs focused on customer service skills development.
- Managed customer relations with eye for detail and expert service for guests accustomed to 4 star accommodations.
- Scheduled staff shifts according to business needs while maintaining labor cost guidelines established by budget.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Conducted regular inspections of rooms, public areas, and back-of-house facilities for cleanliness and maintenance.
- Developed and implemented hotel policies and procedures to improve guest satisfaction.
- Monitored financial performance, prepared budgets, and made adjustments as needed.
- Enhanced room service and minibar revenue with direct and suggestive selling techniques.
- Oversaw front desk, housekeeping, and maintenance operations for 27-room property.
Cleaner Helper
Aged Care
Moree
09.2023 - 02.2025
Cleaning Supervisor
Joss Group
Moree, New South Wales
07.2023 - 09.2024
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Maintained performance by assigning daily work tasks to employees.
- Assisted in hiring and training new housekeeping employees.
- Reviewed employee timesheets for accuracy before submitting payroll information to management.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Ensured that all lost-and-found items were properly catalogued and stored securely.
- Collaborated with front desk and maintenance teams to address any guest needs or room issues quickly.
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
- Trained new employees on proper cleaning techniques and procedures.
- Scheduled housekeeping staff shifts, ensuring adequate coverage for all areas.
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
- Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback.
- Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing.
- Worked with purchasing department to maintain cleaning supply and equipment inventory.
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
- Verified work quality and team performance with routine and surprise inspections.
- Delivered efficient, high-quality cleaning services with skilled employee management.
Motel Manager
Tallarook Motor In.
Dubbo
03.2025 - Current
Education
Diploma - Business Administration
Strathfield College
Sydney08.2024
Skills
- Revenue management
- Emergency preparedness
- Housekeeping supervision
- Guest relations management
- Front desk operations
- Complaint handling
- Property maintenance
- Staff training and development
- Training and mentoring
- Front office staff
- Customer satisfaction
- Excellent communication
- Customer service
Language
English
Advanced (C1)
Timeline
Motel Manager
Tallarook Motor In.
03.2025 - Current
Crew Member
Mcdonald
08.2024 - 03.2025
Customer Service Representative
Ampol Pty Ltd
12.2023 - 03.2025
Cleaner Helper
Aged Care
09.2023 - 02.2025
Cleaning Supervisor
Joss Group
07.2023 - 09.2024
Motel Manager
Sai Pavan Pty Ltd
03.2023 - 03.2025
Diploma - Business Administration
Strathfield College