MANDEEP KAUR
Quakers Hills,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
Greenstone financial service
Bella Vista, NSW
09.2024 - 07.2025
- Troubleshot technical problems related to products or services provided by the company.
- Provided detailed information about products and services upon request.
- Provided timely and accurate responses to customer inquiries via phone, email, and chat.
- Identified customer needs and provided appropriate solutions.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Suggested additional products or services that may be beneficial for customers.
- Answered customer inquiries over the phone and via email.
- Built sustainable relationships of trust through open communication with customers.
Customer Support Consultant
Trent Smash Repair
NSW
10.2023 - 08.2024
- Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
- Meet and exceed monthly and quarterly targets.
- Collaborate with onboarding and support teams for a seamless customer handover.
- Made 30-60 outbound calls daily to prospective customers, qualify customer needs and recommend tailored solutions through your deep understanding of our product value proposition customers.Managing all the Rental and Insurance details.
- Customer service.
- Ordering Spare parts & genuine with better communication skills.
- Making daily confirmation calls to customers, ensuring clear communication.
- Managing all the cash and wages of employees.
- Making Insurance Files and Deal With All the Insurance Companies (NRMA), (Allianz),(Budget Direct),(Shanons),(Gio).
- Assist in the planning and execution of company wide strategic projects and initiatives.
Pick/Packer
Resmed
Bella Vista, NSW
11.2022 - 09.2023
- Picking and Packing of Breathing Machines.
- Assembly of breathing machines, masks, tubs.
- Rf scanning, Voice Picking, Labelling, Packaging.
- Wrapping pallets and orders.
- Online E commerce Section.
- Work efficiently to meet KPIs and deadlines.
- Maintained.
Education
Masters of Information Technology - Software Engineering
Skills
- Excellent communication
- Relationship building
- Troubleshooting
- Customer relations
- Critical thinking
- Customer service
- Teamwork and collaboration
- Time management
- Numeracy skills
- Proficient in Word, Excel, Microsoft Office Suite, Outlook
- Punctual
- Multitasking
- Problem-solving
- Team collaboration
- Assembly and production
- Pallet jacks
- Warehouse equipment maintenance
- Strong Growth mindset
LANGUAGES
English
Punjabi
Hindi
CUST
Full working Rights in Australia
Timeline
Customer Care Agent
Greenstone financial service
09.2024 - 07.2025
Customer Support Consultant
Trent Smash Repair
10.2023 - 08.2024
Pick/Packer
Resmed
11.2022 - 09.2023