Mandeep Mangat
Mernda,VIC
Summary
I am currently seeking a role which will allow me to utilize my current skill set whilst learning from new experiences. I am a hard-working individual who is focused on achieving goals and meeting deadlines to benefit both my employer and my personal growth. I can quickly adapt to change and am a fast learner which is beneficial when working in a fast-paced environment. I have a calming and friendly character which allows me to make meaningful connections with all stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Manager
Austin Hospital
Melbourne
03.2022 - Current
- Key duties and responsibilities includes both administrative and medical tasks to complete duties and responsibilities
- Day-to-day duties and responsibilities include: Oversee daily clinic operations, Develop, implement, and monitor the clinic’s budget, Take inventory, and order necessary supplies and equipment, Hire and train new employees, Maintain staff wages, Checking invoices as per order, Create new policies and procedures and ensure they make staff aware of new changes, Supervise staff and complete routine performance reviews, Ensure the healthcare facility is following provincial/territorial and federal healthcare regulations, Update patient medical records, Coordination with staff
- Developed and implemented administrative procedures to maximize efficiency.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
Assistant Educator
Good Start Early Learning
01.2020 - Current
- Ability to develop and implement appropriate curriculum for early learners, incorporating various instructional methods and materials, Management skills in creating a positive and structured learning environment, managing behavior, and promoting positive social interactions among children, Ability to assess and support individual children according to their learning capabilities
- Strong interpersonal and communication skills to establish effective relationship with parents, by providing regular updates on children’s progress and addressing any concerns they have
- Plan and implement activities based on established curriculum, Collaborate with team to develop and implement strategies for children with special needs and behavioral challenges, Documentation of observation and progress, Providing nurturing and stimulating environment to facilitate children’s learning and development, Stay updated on best practices in early learning by attending the professional development workshop and trainings.
Customer Service Officer
Serco Citizen Services – Services Australia(Centrelink)
10.2022 - 07.2023
- As CSO I was responsible to deliver customer service to Australian citizens, in need of emergency financial support or payment behalf of services of Australia
- I responded to inbound calls from Australian community, often of a complex nature
- I possess strong customer service skills, solid understanding of call Centre operations, and a commitment to serving the community
- Key responsibilities: Taking ownership of customer enquiries, ensuring first point resolution, Manage and resolve customer enquiries, De-escalation techniques, Liaise with other departments, both internal and external to Serco, Effectively plan and implement procedures to assist with achieving KPI targets, Proactively keeping up to date with client procedures, Consistent delivery of quality to maximize customer experience, Maintain confidentiality security, privacy, and integrity in line with contractual obligations
- Technical Peer Support for consolidation groups, Training provided to consolidation groups, Demonstrating all of Serco Values through every call, Trained in multiple Service lines
Administration Assistant
Baiada select poultry (NSW)
03.2014 - 03.2016
- Demonstrated ability to enter large volume of data accurately and efficiently, Attention to detail, Excellent organization skills and ability to prioritizing tasks, Computer literacy
- Key responsibility: Maintain confidentiality, Maintain completed and updated records, Collaborate with the team members to meet the targets and resolve issues if any, General office duties like photocopying, faxing, and printing.
Education
Diploma in Children Services And Care - Children Services
New Future Training
Australia04-2021
Skills
- Hard-working individual
- Goal-oriented and deadline-driven
- Adaptability to change
- Fast learner
- Calming and friendly character
- Administrative management
- Budget management
- Policy and procedure development
- Healthcare regulations compliance
- Patient medical records updating
- Customer service
- Call center operations
- De-escalation techniques
- Interdepartmental liaison
- KPI target achievement
- Client procedure knowledge
- Quality delivery
- Confidentiality and security maintenance
- Technical peer support
- Training provision
- Interpersonal and communication skills
- Activity planning and implementation
- Collaboration with team
- Observation and progress documentation
- Professional development
- Data entry accuracy and efficiency
- Attention to detail
- Organization and task prioritization
- Computer literacy
- Record maintenance
- General office duties
- Verbal Communication
- Maintaining safe environments
- Computer Skills
- Relationship Building
- CPR and First Aid
- Serving Diverse Communities
- Collaborative Teamwork
- Calm and Patient Demeanor
Certification
- Manual handling Training
- First Aid certificate (HLTAID004)
- Working with children check
References
- Rajaratanam Kumar, QA projects development manager, 0448749385
- Clare Moore, Team leader at Serco (Centrelink), 0472785872
Languages
English
Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Timeline
Customer Service Officer
Serco Citizen Services – Services Australia(Centrelink)
10.2022 - 07.2023
Administrative Manager
Austin Hospital
03.2022 - Current
Assistant Educator
Good Start Early Learning
01.2020 - Current
Administration Assistant
Baiada select poultry (NSW)
03.2014 - 03.2016
Diploma in Children Services And Care - Children Services
New Future Training
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