MANDEEP OBERAI
West Pennant Hills
Summary
Experienced and qualified Customer Service Officer/Administrator/Receptionist with a strong background in support roles and a passion for customer service. Key expertise includes excellent verbal and written communication skills, organization, and a motivated 'can-do' attitude. Professional, confident, and friendly approach with the ability to adapt to changing environments. Valued team member with the ability to work autonomously.
Overview
24
24
years of professional experience
Work History
Customer Service Associate (Permanent Part-time)
Terumo Medical Australia
09.2021 - Current
- Professionally handle all incoming customer calls and queries
- Resolving customer issues
- Entering all order requests into SAP management module
- Managing returns, back orders and pricing issues
- Coordinating with warehouse and transportation companies for packing, picking and deliveries
- Display excellent teamwork by collaborating with team and representatives
- Dealing with Inventory and supply chain and working closely with logistics team
- Project work and management
Customer Service Specialist
Arthrex ANZ
01.2021 - 05.2021
- Receive incoming customer calls and enter all orders into SAP management module
- Process all requests and orders coming through fax, email and the company website
- Troubleshoot and direct all other calls to appropriate person/department
- Maintain records of customer communication/complaints and feedback through internal database
- Ensure all documentation of inward/outward movements and sample requests was maintained
- Coordinate with 3PL team and transportation companies for packing, picking and delivery process
Assessment Officer, EAPA Assessment Team (Contract role)
NSW DEPT OF PLANNING, INDUSTRY & ENVIRONMENT
06.2020 - 12.2020
- Assess customers for eligibility for Energy Accounts Payments Assistance (EAPA) vouchers
- Identify customer’s hardship issues through effective and timely communication
- Ensure the right information is communicated at the right time to meet customer needs
- Display strong adaptability skills around changing work and organizational
- Provide high quality support and expertise in word processing, and accurate data entry
- Participate in a range of administrative tasks to support the team
Customer Support & Forward Logistics Representative
PHILIPS HEALTHCARE
03.2017 - 12.2019
- Manage all inbound calls to provide product support and process customer service
- Process all orders quickly and accurately, providing ongoing support with delivery, follow ups and returns
- Maintain a high level of customer service satisfaction by managing end-to-end communication
- Follow up to resolve any internal or external customer related issues
- Display excellent teamwork, complete all relevant training, and participate in meetings and activities conducted within the team and Philips as a whole
- Quickly adapt to changing needs of the team and take on tasks to maintain high level of productivity
Customer Service Representative
ALLERGAN
10.2014 - 01.2017
Supply and Demand Administrator
SPX FLOW TECHNOLOGY
07.2012 - 08.2014
Customer Service Officer
KIA MOTORS AUSTRALIA
03.2012 - 06.2012
Receptionist/Office Administrator
VARIOUS TEMP POSITIONS AT AUSTRAL, HARPER COLLINS PUBLISHERS, BHP, SYDNEY WATERBOARD, WESFARMERS, RECKITT BENKISER ETC.
06.2010 - 12.2011
- Answering and forwarding phone calls
- Attend to incoming and outgoing mail
- Order Stationery and kitchen supplies
- Managing bookings for meeting rooms
- Ensure all internal meeting rooms and reception area were neat and tidy
- General admin and customer service to internal teams and colleagues
- Ad-hoc duties as required
Helpdesk Coordinator
COMPUTER SCIENCES CORPORATION (CSC)
07.2001 - 07.2009
- First point of contact for all customers face to face and via telephone
- Handling customer complaints
- Work closely with team members and managers to meet sales performance targets
- Run an IT help desk
- Coordinate and manage team assets and equipment.
- Assist with fortnightly and monthly customer reports
Education
Bachelor of Arts - Honours In English
University of Delhi
Certificate III - Information Technology
North Sydney TAFE
Customer Interface Program - undefined
Computer Sciences Corporation
Office Skills Course - undefined
DIRETAFE
Skills
- Extensive experience in customer service roles; with a customer focused approach
- Advanced communication skills
- Superior problem-solving ability
- Composed and empathetic demeanor
- Flexible approach
- Collaborative team player
- Highly technical in SAP and Sales Force (order management, reporting, stock management functions)
- Experience with inventory/supply chain support - 3PL communication (DHL, TOLL, COPE)
- Proficient in Microsoft Office Suite
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer Service Associate (Permanent Part-time)
Terumo Medical Australia
09.2021 - Current
Customer Service Specialist
Arthrex ANZ
01.2021 - 05.2021
Assessment Officer, EAPA Assessment Team (Contract role)
NSW DEPT OF PLANNING, INDUSTRY & ENVIRONMENT
06.2020 - 12.2020
Customer Support & Forward Logistics Representative
PHILIPS HEALTHCARE
03.2017 - 12.2019
Customer Service Representative
ALLERGAN
10.2014 - 01.2017
Supply and Demand Administrator
SPX FLOW TECHNOLOGY
07.2012 - 08.2014
Customer Service Officer
KIA MOTORS AUSTRALIA
03.2012 - 06.2012
Receptionist/Office Administrator
VARIOUS TEMP POSITIONS AT AUSTRAL, HARPER COLLINS PUBLISHERS, BHP, SYDNEY WATERBOARD, WESFARMERS, RECKITT BENKISER ETC.
06.2010 - 12.2011
Helpdesk Coordinator
COMPUTER SCIENCES CORPORATION (CSC)
07.2001 - 07.2009
Certificate III - Information Technology
North Sydney TAFE
Customer Interface Program - undefined
Computer Sciences Corporation
Office Skills Course - undefined
DIRETAFE
Bachelor of Arts - Honours In English
University of Delhi
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