Mandeep Shrestha

• Managed payroll tax registrations, cancellations, and amendments, ensuring compliance with NSW payroll tax legislation.
• Provided guidance to taxpayers on payroll tax processes, including returns, liabilities, and arrears, resolving inquiries efficiently and professionally.
• Reviewed and analyzed payroll tax returns to identify discrepancies, ensuring accurate assessments and reporting.
• Calculated and communicated penalty tax (PT) and interest on overdue payments, fostering transparency and compliance.
• Supported payroll tax audits by preparing documentation and identifying compliance risks, recommending corrective actions.
• Proposed workflow improvements to enhance operational efficiency and taxpayer understanding of obligations.
• Trained and mentored team members, sharing expertise on payroll tax legislation and compliance processes.
• Monitored employer compliance with thresholds and deadlines, resolving escalated issues promptly.

Key Achievements:

• Improved compliance rates by ensuring timely lodgement of payroll tax returns and reducing penalties for late submissions.
• Streamlined workflows for penalty tax (PT) and interest calculations, enhancing accuracy and efficiency.
• Developed tailored solutions for taxpayers in arrears, enabling timely repayments and reducing enforcement actions.
• Supported audit teams with accurate documentation and detailed analyses, ensuring smooth audit processes.
• Conducted training sessions for team members, improving their understanding of payroll tax legislation and operational systems.
• Resolved escalated compliance issues effectively, maintaining strong relationships with clients and stakeholders.
• Received recognition for delivering timely and clear support to taxpayers, ensuring high levels of satisfaction.

• Reviewed taxpayer data, including payroll records and financial statements, to identify discrepancies and ensure compliance with payroll tax legislation.
• Monitored employer compliance with payroll tax obligations by verifying lodgements, payments, and adherence to statutory thresholds and exemptions.
• Conducted in-depth analysis of declared wages, salary sacrifice arrangements, and allowances to uncover underpayments, overpayments, or omitted wages.
• Applied the Payroll Tax Act to assess grouping rules, wage inclusions, and exemptions, ensuring accurate determinations of liability.
• Collaborated with taxpayers to clarify discrepancies, resolve compliance issues, and negotiate payment arrangements or penalties.
• Acted as a liaison between taxpayers and tax debt teams, maintaining clear communication and delivering timely resolutions.
• Prepared detailed audit reports, documenting findings, evidence, and recommendations for corrective actions.
• Identified patterns of non-compliance and recommended process improvements to enhance operational efficiency and taxpayer education.
• Supported successful resolution of audits by providing comprehensive documentation and data analysis to ensure adherence to payroll tax requirements.

Key Achievements:

• Identified and rectified significant payroll tax discrepancies, recovering substantial revenue and improving taxpayer compliance.
• Enhanced compliance monitoring by ensuring accurate application of payroll tax legislation, reducing underpayments and fostering adherence to statutory obligations.
• Streamlined audit processes by implementing efficient data verification techniques, enabling faster identification of compliance issues and improving workflow efficiency.
• Built strong relationships with taxpayers by providing clear guidance on payroll tax obligations and resolving complex compliance issues professionally and efficiently.
• Successfully negotiated payment arrangements and penalty reductions for taxpayers, balancing organizational objectives with client needs.
• Contributed to process improvements by identifying recurring compliance gaps and recommending enhancements to audit procedures and taxpayer education programs.
• Developed detailed and comprehensive audit reports, supporting accurate liability assessments and effective decision-making during audits.

• Reviewed and assessed grant applications to ensure compliance with eligibility criteria and program guidelines.
• Verified supporting documentation, including financial records and business details, to confirm accuracy and authenticity.
• Monitored grant recipients’ compliance with reporting obligations and appropriate use of funds.
• Identified and reported cases of non-compliance or fraud, collaborating with internal teams for resolution.
• Responded to inquiries from applicants and recipients, providing clear guidance on grant conditions and eligibility requirements.
• Analyzed application data to identify trends and risks, preparing detailed compliance reports for management.
• Recommended and implemented process improvements to enhance compliance monitoring and operational efficiency.
• Maintained accurate records of compliance activities and ensured alignment with program policies and regulations.

• Supported financial operations by reconciling bank statements and conducting variance analysis.
• Processed accounts payable and accounts receivable transactions accurately and in a timely manner.
• Utilized accounting software to maintain accurate records and assist in the preparation of tax returns.

• Greets guests upon arrival, assists with check-in and check-out procedures, and provides personalized service to ensure a positive experience.
• Handles guest inquiries, complaints, and requests in a timely and professional manner to resolve issues and enhance guest satisfaction.
• Maintains a neat and organized reception area, processes payments accurately, and ensures all guest information is properly recorded and updated.
• Promotes hotel amenities, services, and promotions to guests, upselling and cross-selling to maximize revenue and enhance the overall guest experience.
• Collaborates with other departments, such as housekeeping and maintenance, to address guest needs and ensure a seamless and enjoyable stay.

• Conduct nightly audits to reconcile hotel revenue and ensure accuracy in financial records.
• Respond to guest inquiries, process check-ins and check-outs, and provide exceptional customer service.
• Monitor security surveillance systems and ensure the safety and security of hotel guests and staff.
• Prepare and distribute daily reports to management summarizing occupancy rates, revenue, and other key metrics.
• Work closely with other hotel staff to ensure seamless operations during the overnight shift.