Mandeep Singh
Truganina ,Australia
Summary
Enthusiastic and determined information system fresh graduate. Passionate about information technology, leveraging technology trends into current industries to strengthen and contribute to the organization's productivity and customer's satisfaction, while gaining further beneficial industry experience. Security professional with comprehensive experience in maintaining secure environments and managing access control. Proven ability to enforce safety regulations and respond promptly to incidents, ensuring protection of property and personnel. Strong collaborator, adaptable to evolving challenges, with expertise in conflict resolution and security systems management.
Overview
7
7
years of professional experience
Work History
Building Security Officer
MSS Security
04.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Participated in regular training sessions to stay updated on industry best practices and emerging threats within the field of building security.
- Ensured compliance with all relevant safety regulations by regularly inspecting fire alarm systems and emergency exits.
Security Supervisor
The Security Hub
04.2023 - 04.2024
- Maintained a detailed log of all security incidents that occurred at the event site.
- Monitored crowd behaviour to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Recorded incident reports with detailed accounts of occurrences.
ISS Customer Service
Metro Department
11.2017 - 05.2019
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Managing staff, arranging tasks and inspecting the work
- Worked with a team to write a report on market research results and presented in front of several Australia Post personnel as the project closes
Education
Diploma in Building And Construction - Construction
Edinburgh International College
Melbourne, VIC06-2024
Masters in Business - Accounting And Finance
Victoria University
Melbourne, VIC12.2019
Advance Diploma of Commerce - Commerce
RMIT University
Melbourne, VIC12.2016
Skills
- Staff management and Exceptional customer service
- Safety and security regulations
- Complaint handling
- CCTV operation
- Security management
- Incident reporting
- Patrol operations
Extracurricular Activities
Member, Victoria University Indian Student Association Content Writer, MUDIKA (Indian Youth Community) Member
References
- Available on Request
Community Service
- Directional Guide, Victoria University, Melbourne
- Event Division Member, PPIA (Indian Student Organization), Melbourne
Timeline
Building Security Officer
MSS Security
04.2024 - Current
Security Supervisor
The Security Hub
04.2023 - 04.2024
ISS Customer Service
Metro Department
11.2017 - 05.2019
Diploma in Building And Construction - Construction
Edinburgh International College
Masters in Business - Accounting And Finance
Victoria University
Advance Diploma of Commerce - Commerce
RMIT University
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