Mandeep Singh
Clayton
Summary
Dynamic and goal-oriented professional with a proven track record at Woolworths Group, excelling in customer service and team leadership. Skilled in POS system operation and data entry, I have enhanced customer satisfaction and streamlined processes, fostering strong relationships that drive repeat business and operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Store Team Member
Woolworths Group
10.2021 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assistant Fresh Department Manager
Woolworths Supermarket
01.2024 - 05.2024
- Streamlined inventory management for optimal product availability and freshness.
- Coordinated cross-departmental initiatives to support overall store objectives while maximizing the fresh department''s contributions.
- Led team meetings to review performance goals, address key issues, and foster a collaborative work culture.
- Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
- Boosted sales through strategic merchandise displays and attractive visual presentations.
- Implemented innovative marketing techniques to drive customer engagement and increase brand awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Import and Export Coordinator
Hireoo Labour
01.2020 - 04.2023
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
Intern
Digi-Sec Technologies
11.2022 - 03.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Streamlined data entry processes, significantly reducing manual errors.
- Maintained database systems to track and analyze operational data.
Education
ACS Professional Year Program - Workplace Performance
The William Light Institute
Melbourne05-2023
Master of Technology - Enterprise Systems And Business Analytics
Federation University Australia
VIC08-2021
Bachelor of Technology - Computer Science And Technology
Punjab Technical University
S.B.S.S.T.C, Ferozepur, Punjab (INDIA)04-2018
Skills
- Goal-oriented mindset
- Data entry proficiency
- Returns and exchanges
- POS system operation
- Reliable and responsible
- Customer service
- Strong communication and interpersonal skills
- Team cooperation
- Team leadership
- Customer assistance
Timeline
Assistant Fresh Department Manager
Woolworths Supermarket
01.2024 - 05.2024
Intern
Digi-Sec Technologies
11.2022 - 03.2023
Store Team Member
Woolworths Group
10.2021 - Current
Import and Export Coordinator
Hireoo Labour
01.2020 - 04.2023
ACS Professional Year Program - Workplace Performance
The William Light Institute
Master of Technology - Enterprise Systems And Business Analytics
Federation University Australia
Bachelor of Technology - Computer Science And Technology
Punjab Technical University
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