MANDEEP VIRK
Doolandella,Australia
Summary
Business manager with extensive experience in disability employment services and aged care. Demonstrated success in leading high-performance teams and managing operational KPIs while ensuring compliance with industry standards. Proficient in customer service, interpersonal communication, and Microsoft Office applications. Committed to leveraging problem-solving and management skills to optimize resources and drive profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Employment Lead NDIS
MULTICAP: Makeables
01.2025 - Current
- Attracting new participants to join our Employment services through localised workforce growth initiatives including, but not limited to, schools based educational work experience programs, open days, expos and industry information sessions.
- Responsibility for work experience placements.
- Facilitate new participant enquiries and onboarding process in conjunction with the Customer Relationship Department.
- Develop successful stakeholder relationships, through a collaborative approach to service delivery across the business.
- Management of Supported Employee attendance and absence.
- Provide direct training and support to Job Coaches to ensure service delivery aligns to participant NDIS funding.
- Provide direct supports to participants as required.
- Work closely with the Business Manager to identify areas of opportunity for improved service delivery and develop and implement strategies to monitor and measure participant outcomes.
- Participate in sector specific audits.
- Responsibility of quality documentation and systems relating to service delivery and employment such as Multiwork and Carelink.
- Facilitation of Supported Employee wage assessments and Job Access applications.
- Coordination of work based social events for Supported Employees.
Acting Business Manager
MULTICAP: Makeables
03.2024 - 11.2024
- Ensure service alignment with Multicap’s vision and strategic priorities.
- Manage warehouse staffing and recruitment.
- Develop and execute production and logistical methods.
- Manage and report on operational KPIs.
- Ensure safe work procedures and maintain a clean, tidy workplace.
- Facilitate customer assessments and share necessary information.
- Participate in external quality reviews and implement recommendations.
- Follow Multicap policies and procedures.
- Demonstrate strong customer service standards.
- Liaise with internal and external customers for satisfaction and planning.
- Ensure efficient warehouse practices.
- Develop stability for growth into 3PL service offerings.
- Review and manage expenses, develop and drive budgets.
- Lead and develop a high-performance team.
- Support a positive environment promoting communication, improvement, and skill development.
- Manage stakeholder relationships.
- Ensure service compliance with Disability Service Standards, NDIS, and organizational policies.
- Complete team performance appraisals on time.
- Manage a team of 44 supported employees and 9 job coaches.
Senior Job Coach
MULTICAP: Makeables
01.2022 - 01.2024
- Direct leadership of Job Coaches, Volunteers & Student Placements, and any other production related staff.
- Responsibility for delivering on commercial customer requirements.
- Assist the Business Manager in commercial business development activities.
- Plan and schedule all incoming and outgoing inventory.
- Optimisation of company resources and assets.
- Conduct commercial business in line with applicable certified quality standards such as HACCP and Food Business License, and any other commercial customer related standards and local regulations.
- Responsibility for the ordering of operational inventory to complete commercial activities, ensuring compliance with procurement processes and approved budgets.
- Identify and actively participate in continuous improvement activities (Lean manufacturing).
- Promote and encourage a continuous improvement workplace culture.
- Oversee all areas of Quality Assurance procedures relating to customer requirements.
- Assist with employee recruitment and onboarding.
- Responsibility of employee Multiwork completion and timesheet approvals.
- Ensure the business operates within workplace health and safety legislative requirements.
- Provide direct support and training to Supported Employees for employment tasks.
- Responsible for the rostering of all employees to ensure adequate workforce to meet commercial demands.
- Commercial customer invoicing through Technology One software.
- Responsibility for the safe and efficient workplace environment, including coordinating general and preventative maintenance scheduling, equipment repairs and upgrades.
Job Coach
MULTICAP: Makeables
01.2019 - 01.2022
Disability Support Worker
MULTICAP: Makeables
01.2015 - 01.2019
Manager
MASALA ART – INDIAN RESTAURANT AND TAKEAWAY
10.2011 - 09.2013
- Ensure high standards of food and beverage service.
- Control food and labor costs.
- Maintain health, safety, and hygiene standards.
- Have in-depth knowledge of all menus.
- Recruit, train, and develop restaurant staff.
- Resolve customer complaints.
- Maximize business opportunities to drive sales.
- Purchase stock and negotiate prices with suppliers.
Education
Certificate III - Aged Care
Red Cross College
Fortitude Valley, Queensland10.2015
MBA - Business Administration And Management
IIBM
Pune, INDIA01.2005
Graduation - Information Technology
DAV College
Karnal, INDIA01.2003
Secondary School -
Partap Public School
Karnal, INDIA01.2000
Skills
- Microsoft Office proficient
- Stakeholder engagement strategies
- Service delivery excellence
- Quality assurance practices
- Participant onboarding processes
- Employee training programs
- Data analysis techniques
- Continuous improvement methodologies
- Problem-solving skills
- Positive attitude and demeanor
- Team building initiatives
- Organization and time management
- Conflict resolution strategies
- Teamwork and collaboration skills
- Effective communication skills
- Supervision and leadership capabilities
References
Nick Ferre, Operations Manager, 0422191909
Certification
- NDIS Screening
- Emerging Leaders Program
- First Aid and CPR certification
- Blue and yellow card compliance
Timeline
Employment Lead NDIS
MULTICAP: Makeables
01.2025 - Current
Acting Business Manager
MULTICAP: Makeables
03.2024 - 11.2024
Senior Job Coach
MULTICAP: Makeables
01.2022 - 01.2024
Job Coach
MULTICAP: Makeables
01.2019 - 01.2022
Disability Support Worker
MULTICAP: Makeables
01.2015 - 01.2019
Manager
MASALA ART – INDIAN RESTAURANT AND TAKEAWAY
10.2011 - 09.2013
Certificate III - Aged Care
Red Cross College
MBA - Business Administration And Management
IIBM
Graduation - Information Technology
DAV College
Secondary School -
Partap Public School