Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Mandeepa Hemachandra

Mandeepa Hemachandra

Melbourne,VIC

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cargill's Foodcity Sri Lanka
Sri Lanka, Colombo
05.2022 - 12.2023
  • Resolved customer complaints promptly and efficiently.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.

Cashier

Keells Supermarket Sri Lanka
Sri Lanka, Colombo
02.2021 - 03.2022
  • Performed opening and closing duties such as counting money in registers and locking up after closing time.
  • Operated cash registers, handling cash, credit, and debit transactions accurately.
  • Processed customer payments by cash, check, credit cards and gift cards accurately.

Education

Bachelor of Arts - Psychology

Deakin University
Melbourne, VIC
11-2024

Human Resources Management

IMBS Green University
Gampaha Sri Lanka
12-2022

Skills

  • Time management
  • Creative problem solving
  • Complaint handling
  • Customer consulting
  • Strong teamwork
  • Coordination
  • In-store support
  • Customer service

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Representative

Cargill's Foodcity Sri Lanka
05.2022 - 12.2023

Cashier

Keells Supermarket Sri Lanka
02.2021 - 03.2022

Bachelor of Arts - Psychology

Deakin University

Human Resources Management

IMBS Green University

Similar Profiles

CREATE PROFILE
Mandeepa Hemachandra