Mandela Chuol
Chadstone
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Proven track record in implementing effective sales strategies and leveraging merchandising techniques for increased revenue. Eager to further develop my skills and knowledge in the dynamic automotive sales industry, I am committed to ongoing professional growth. Passionate about staying abreast of industry trends and continuously refining my approach to exceed customer expectations. With a relentless pursuit of excellence, I am excited about the opportunity to contribute to the success of Mercedes Benz Waverley while honing my abilities and delivering exceptional results.
Overview
8
8
years of professional experience
Work History
Pre Owned Vehicle Sales Consultant
Ferntree Gully Toyota
06.2023 - Current
- Building and maintaining relationships with potential customers, providing detailed product information, and assisting them in finding the perfect vehicle to meet their needs.
- Conducting test drives and demonstrating the features and benefits of our pre-owned vehicles to potential buyers, ensuring an outstanding customer experience.
- Collaborating closely with our finance and insurance teams to offer customers tailored financing options and additional products, maximising sales potential.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-dealership, email and by telephone, going above and beyond to serve needs.
Service Officer
Services Australia
08.2021 - Current
- Assessing emergency payments for bushfire, COVID & flood claims for customers.
- Assessing AISR update's for AGE pension, Disability, Carer's and Job seeker claims.
- Managing income & assets portfolios for customers
- Daily use of MS Word, MS Excel & MS PowerPoint
- Coordinating daily team meetings
Nike Sales Specialist
Nike Company Store
08.2018 - 08.2021
- Nike Sportswear Certified Athlete
- Experience in visual merchandising & seasonal planning
- Experience in selling, up-selling, adding on and providing a memorable customer experience
- Experience in tackling hourly, daily and monthly KPI's
- Highly experienced in dealing with customer issues and faulty product
- Experience handling and maintaining a large inventory, including receiving stock
- Trusted with training athletes on Nike technologies and materials
2IC Manager
Foot Locker Chadstone
12.2015 - 08.2018
- Maintaining stock inventory levels
- Seasonal planning
- Achieving KPI's from daily all the way to yearly
- Organising and performing public raffles
- Coordinating launches and releases
Skills
- MS Office
- MS Excel
- MS PowerPoint
- Data Collection and Entry
- Customer Interaction
- Application Processes
- Managing Portfolios
EKIN TV
- Nike Zoom Giannis 3
- Jordan 36
- Nike Zoom GT
- Learning alongside Molly Polak
Timeline
Pre Owned Vehicle Sales Consultant
Ferntree Gully Toyota
06.2023 - Current
Service Officer
Services Australia
08.2021 - Current
Nike Sales Specialist
Nike Company Store
08.2018 - 08.2021
2IC Manager
Foot Locker Chadstone
12.2015 - 08.2018
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