Mandi Drury

• Provide a warm and engaging welcome to all residents;

• Banking, mail, purchase orders, expenditure requests & invoice preparation;

• Maintenance and control of key register;

• Answering telephone/email enquiries, and performing any mail outs as required;

• Data gathering & collation, document and spreadsheet creation, any printing & distribution required;

• Assist with the planning and co-ordination of any bistro meals, sales functions, and set up and attend functions;

• Produce and distribute correspondence memos, letters and forms;

• Develop and maintain confidential records and files;

• Credit card reconciliation

• Any other administration duties required for the Caretakers.

Perform other duties as directed from time to time, provided that such duties are within the competency of the employee.

Perform duties and interact with others in a manner conducive to creating a co-operative team environment.

• Provide administration and technical support to large multi-disciplinary team.
• Collate data to meet best practice guidelines
• Enter consumer information into various system programs for Home Care Package set up and continuation of HCP packages
• Prepare agendas and minutes for meetings
• Coordinate/liaise with IT department as required and provide IT support to Case Manager Team.
• Various roles where support is provided with technical and soft skills to support large multi-disciplinary team.
• Ensure security, integrity, and confidentiality of data
• Ensure filing systems maintained
• Prepare operational reports for large Team of Case Managers and Consumer records
• Establish historical reference procedures for protection, retention, record disposal, retrieval, and consumer transfers
• Responsible for adhering to and have a thorough understanding of National Home Care Package Guidelines and Aged Care Standards.
• Maintain safe and secure working environment
• Achievements
• Designed and implemented procedural changes to improve operational efficiency
• Established and monitor organisational procedures for accurate record keeping
• Created stakeholder reports to showcase the team’s productivity and customer sentiment.
• Liaised with provider of Home and Disability Software company to formulate software improvement

• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
• Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
• Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
• Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
• Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
• Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
• Coordinated transportation services for clients'' medical appointments or other essential outings.
• Increased client satisfaction by promptly addressing concerns and implementing necessary changes.
• Delivered exceptional customer service to both clients and their families by consistently exceeding expectations.
• Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
• Participated in ongoing professional development opportunities to stay current on best practices in the field of care support work.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.

• Provide customers with excellent service and support with ongoing mobility needs for local community members
• Develop strategies to raise customer traffic
• Overseeing pricing and stock control
• Consult with DVA and community members
• Reconciling daily transactions
• Developed and maintained relationships with customers and suppliers through account development.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.