Mandip Dahal
Pakenham,Australia
Summary
Hospitality Management Professional | 5+ Years of Global Experience | MA in Hospitality Management | Strong Leadership & Operational Expertise
- Extensive International Experience: Proven track record in hospitality management across multiple countries, adapting to diverse cultural and operational environments.
- Qualified & Assessed: Hold a VETASSESS skill assessment (3.4 years) as a Café and Restaurant Manager (ANZSCO Code: 141111) and hotem management experience.
- Academic Excellence: Master’s Degree in Luxury Hospitality Management from the University of West London, UK, specializing in administration, operations, and guest services.
- Exceptional Communication & Customer Service: PTE Score of 77 overall with 90/90 in Speaking, ensuring effective leadership, staff communication, and guest relations.
- Strong Operational & Leadership Skills: Expertise in team management, front-of-house and back-of-house operations, customer service, compliance, and financial oversight within hospitality settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Upreti Group
Melbourne, Australia
05.2024 - Current
- Oversee daily operations of several restaurant locations, ensuring high standards of food quality, service, and cleanliness
- Key responsibilities include managing staff, developing budgets, controlling expenses, and ensuring customer satisfaction
- The role involves scheduling and managing staff also coordinating inventory and supply chain management, and executing marketing strategies to drive sales
- Accepting modern way of record keeping and inventory management
Corporate Manager (Hospitality/Food and Beverage)
Little Angels group/School system-Nepal
, Nepal
12.2020 - 04.2024
- Carrying needed budget planning, quality control activities, operations management, menu planning, staff handling, and performance-related activities of all dining and cafes within Little Angels' Education group and Little Angels' school system
- Being a part of the Quality control team/Audit to monitor operations of all hospitality investments of Little Angels' Education group (Center Park Resort, Himalaya Drisya Resort, Banbas Chitwan Resort, Hotel SiraichuIi)
- Playing an active role in all major and minor event management, planning, and execution
- Successfully trained mid and junior-level team members in the substructure of Service sequence, dining setups, menu groundworks, and other high-caliber hospitality
- Overviewed the staff or operational functions during the managerial roles and hence outsourced if more effective then hiring or recruiting
Operation Manager
Sushina Restaurant LLC
Abu Dhabi, UAE
06.2018 - 06.2020
- Given a lead role for Operations of Unique Japanese and Arabic Fusion Restaurant specially carrying tasks like: Budgeting, Menu Planning, Health and safety, staffing, Promotion, Marketing, Suppliers management, Inventory handling and negotiation
- Successfully researched all the menu cost for work venues during managerial roles to find right supplier with right quality and price resulting in huge cost savings
- Successfully implemented segregation of duty in cash receiving, Menu items ordering, voiding, order cancelling, good receiving and payment functions giving more job transparency and avoiding frauds
- Focused primarily in Menu Digitalization for Fine and Casual dining during operational role
- Always focused on using Cloud base POS and Data recordings (sheets, google drive etc.) minimizing printing and stationary cost annually
- Always focused in talking the venue to other markets which may include food carnivals, promotional applications or any out of the floor selling points
Restaurant Host
Hilton London Metropole
London, UK
05.2016 - 05.2017
- Worked within the main restaurant (Fiamma Restaurant) of a busy 1059 room hotel for breakfast and dinner shifts
- Welcoming customers on arrival and escorting them to seating area, provided high levels of customer service always Supporting team members in need for taking orders, offering menu options advice and suggesting wines accordingly
Team Member
Holiday Inn London Stratford City
London, UK
12.2015 - 05.2016
- Key responsibilities same as waiting staff
Residential Manager
Hotel Royal Image
Pokhara, Nepal
07.2013 - 09.2015
- Responsible for supporting hotel team for smooth operation of hotel rooms, 2 dining outlets and bar, ensuring if all responsibilities are met with high standards and increasing the occupancy level
Intern
Miri Marriott Spa
11.2012 - 05.2013
Education
MA - Luxury Hospitality Management
University of West London
United Kingdom01.2017
Bachelor's - Hospitality Management
NCTTM Tribhuvan University
Nepal01.2012
Hotel Management - Intermediate
Global College of Management
Nepal01.2010
Skills
- Quality control
- Staff training
- Customer service
- Budget management
- Inventory management
- Menu planning
- Event management
- Catering coordination
- Team management
Certification
Car
Hobbies and Interests
- Aviation
- Social works
- Gaming
- Music
Languages
- English, Fluent
- Hindi, Fluent
- Nepali, Mother Tongue
Languages
English
Full Professional
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Manager
Upreti Group
05.2024 - Current
Corporate Manager (Hospitality/Food and Beverage)
Little Angels group/School system-Nepal
12.2020 - 04.2024
Operation Manager
Sushina Restaurant LLC
06.2018 - 06.2020
Restaurant Host
Hilton London Metropole
05.2016 - 05.2017
Team Member
Holiday Inn London Stratford City
12.2015 - 05.2016
Residential Manager
Hotel Royal Image
07.2013 - 09.2015
Intern
Miri Marriott Spa
11.2012 - 05.2013
MA - Luxury Hospitality Management
University of West London
Bachelor's - Hospitality Management
NCTTM Tribhuvan University
Hotel Management - Intermediate
Global College of Management
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