Mandip Khatri
Broadmeadows
Summary
Experienced with managing daily motel operations, including guest services and staff supervision. Utilizes effective communication and organizational skills to maintain smooth operations. Track record of fostering welcoming environment and resolving issues promptly. Consistently working within budgets, planning and financial restrictions
- Excellent knowledge of Food and Beverage Operation, Including Events, Bar, Semi to Fine Dining restaurants.
- 11 years of experience in Hospitality industry from 5 Star Hotels, Restaurants, Bar, Events and Motel
- Luxury Food & Beverage Operations, Quality control good eye for detail and operational efficiency
- Able to take responsibility for the profit and loss.
Overview
11
11
years of professional experience
Work History
Motel Manager
Wentworth Central Motor Inn
02.2021 - 12.2024
- Responsible for establishing and maintaining systems and managing critical aspects of the operation including sales and marketing, reservation, receptionist, Food and Beverage, Housekeeping, Gaming, Property maintenance and finance
- Reports Directly to the Executive Director
- Managing and executing day to day operation form opening to closing, with small team of housekeeping
- Controlling and analysing the level of service and guest satisfaction
- Responsible for the property maintenance as such Game room, 2 Communal Kitchen, Swimming Pool, 25 Motel rooms, Lawn, Ordering and maintaining stocks
- Creating new offers for marketing and promoting the local community events throughout the social media
- Managing finance aspect of the business and reporting to the owners, such as petty cash, payment collection, deposit, issuing invoice, reconciliation, day to day and monthly reports of sales
- Hiring and supervising housekeeping casuals for the daily operation
- Responsible for profit and loss from the business and executing within the limited budget
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
Guest Experience Agent, All-rounder
Treasury on Collins Apartment Hotel
10.2017 - 03.2020
- Handling service operation- Breakfast and Wine Down
- Role includes the weekly rotation of maître de and attendant
- Ensuring task completed on regular basis - Temperature, Inventory
- Providing training to new colleague as needed
- Reports to Manager
Guest Experience Agent (Front Office and F&B Operation)
Club Intercontinental, IHG
07.2016 - 01.2017
- In-charge for opening and closing lounge
- Engaging guest with conversation, ensuring that guest has perfect stay
- Responsible for Breakfast, Afternoon Tea and Evening Cocktail service
- Assisting reception team with Arrival and Check Outs
- Providing personalised service to the VIP guests
Team Leader
Intercontinental Dubai Festival City
11.2014 - 06.2016
- Responsible for opening and closing of the restaurant
- Acting supervisor on absence of supervisor
- Responsibilities to maintain the stock, inventory of food and wine cellar
- Departmental trainer for service and product knowledge
- Reports to Restaurant Manager or F&B Manager
Food and Beverage Attendant, Barman
Intercontinental Dubai Festival City
08.2013 - 10.2014
- Banquet and meetings room setup up to 2000 people
- Departmental trainer for the team of 50 people
- Responsible for ordering and maintaining the Food and Beverages
- Worked as Bar In charge for the event of 500 to 2000 people on regular basis
- Handled the events as in-charge for the function up to 500 people function, of lunch, dinner, and meetings
Education
Masters of Professional Accounting and Business Administration -
Holmes Institute
10.2020
Bachelors - Hospitality Management
Silver Mountain School of Hotel Management
01.2013
Proficiency Level +2 - Management
Vishwa Adarsha Higher Secondary School
01.2009
Skills
- Reservation Coordination
- Front Office Coordination
- Maintenance Coordination
- Effective Complaint Resolution
- Attention to detail
- Teamwork and leadership
- Budget planning
- Property management systems
- Teamwork and collaboration
- Problem-solving abilities
- Guest complaint resolution
Websites
Personal Information
- Date of Birth: 07/22/91
- Nationality: Nepalese
- Permanent Resident of Australia
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Motel Manager
Wentworth Central Motor Inn
02.2021 - 12.2024
Guest Experience Agent, All-rounder
Treasury on Collins Apartment Hotel
10.2017 - 03.2020
Guest Experience Agent (Front Office and F&B Operation)
Club Intercontinental, IHG
07.2016 - 01.2017
Team Leader
Intercontinental Dubai Festival City
11.2014 - 06.2016
Food and Beverage Attendant, Barman
Intercontinental Dubai Festival City
08.2013 - 10.2014
Bachelors - Hospitality Management
Silver Mountain School of Hotel Management
Proficiency Level +2 - Management
Vishwa Adarsha Higher Secondary School
Masters of Professional Accounting and Business Administration -
Holmes Institute
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