Mandy Aitken
Kalamunda,WA
Summary
Experienced in customer relationship management with a focus on effective communication. Demonstrated commitment to exceeding client expectations and improving satisfaction through innovative solutions and dedicated service. Skilled in fostering strong client connections and achieving measurable results.
Overview
11
11
years of professional experience
Work History
Administration & Sales
Pack & Send West Perth
Perth, Western Australia
01.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
Administration & Sales
Pack & Send Welshpool
Welshpool, Western Australia
09.2019 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Administration & Sales
Pack & Send West Perth
Perth, Western Australia
09.2014 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Craigshill Senior High School
Scotland12-1988
Skills
- Customer relationship management
- Office administration
- Data entry
- Task prioritization
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Client engagement
- Organizational skills
- Telephone etiquette
- Dependability and responsibility
- Team collaboration
Timeline
Administration & Sales
Pack & Send West Perth
01.2022 - Current
Administration & Sales
Pack & Send Welshpool
09.2019 - 12.2021
Administration & Sales
Pack & Send West Perth
09.2014 - 09.2019
High School Diploma -
Craigshill Senior High School