Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandy Akehurst

Belivah,Australia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Installations Coordinator

Alcom Security
08.2023 - Current
  • Product ordering; deciphering of technician job plans for product/material ordering; scheduling of technicians daily jobs; customer service; rectification extraordinaire; problem solver
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
  • Coordinated with various departments to streamline project handoffs, reducing delays during the installation process.
  • Developed strong relationships with vendors, securing competitive pricing on materials and improving overall project profitability.
  • Developed contingency plans for potential issues during installations, reducing downtime and minimizing project delays.
  • Enhanced customer satisfaction with prompt resolution of issues and clear communication throughout the installation process.
  • Maintained detailed records of all installations, enabling accurate reporting and analysis of trends for future improvements.
  • Improved installation processes by streamlining coordination efforts and enhancing communication among team members.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Office Manager

Keith’s Food Equipment Repairs Pty Ltd
12.2020 - 08.2023
  • Admin,
  • Accounts and customer service;
  • Scheduling jobs for technicians;
  • Ordering of parts;
  • Payroll & invoicing and HR
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Book Keeper/Office Administrator

DWA Constructions P/L
01.2009 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.

Disability Support Worker

Self Employed
09.2018 - 01.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Owner

No Limits Cheer & Dance
12.2015 - 07.2017
  • Managing holiday workshops, scheduling of weekly term classes
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Organising the FIFO teacher flights, car hire & accommodation
  • Liaising with local Primary and High Schools for weekly on site classes in the Special Needs Units
  • Organisation of special needs teams entering the Gold Coast Special Needs Eisteddfod and various dance/cheer competitions, including competing Interstate

Chairperson

Therapy and Dance Association Inc
01.2014 - 10.2015
  • Co-founder of charity dance school for children with special needs
  • Inception of the dance school that is now run by the parents of the students
  • Oversaw fundraising efforts, leading to greater financial stability and resources for the organization.
  • Enhanced board communication by streamlining meeting agendas and supporting materials.

Office Manager

RA Power Group
01.2010 - 10.2015
  • Company Overview: (solar panel supplier)
  • All office related duties
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

PA/Office Manager

Various Corporate & Government agencies
01.2010 - 10.2015
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Assisted warehouse staff where needed
  • Responded to customer requests for products, services, and company information.

Education

High School -

Wanniassa High School
Wanniassa, ACT
01.1989

Double Diploma Business, Travel & Tourism

School Or Uni Name
School Or Uni Location

Certification in Event Management With Accountin

School Or Uni Name
School Or Uni Location

Certification in Wedding Planning

School Or Uni Name
School Or Uni Location

Certification in Event Styling

School Or Uni Name
School Or Uni Location

Skills

  • HR management professional
  • Payroll and accounting management
  • Experienced with Office 365 applications
  • Simpro & Gearbox management
  • Proficient in social media management
  • Client relationship management
  • Corporate travel management
  • Customer-centric understanding
  • Experience in high-stress environments
  • Analytical problem solving
  • Understanding diverse perspectives
  • Order management
  • Proficient in operating manual transmission vehicles

Certification

  • Double Diploma Business, Travel & Tourism
  • Certification in Event Management with Accounting and Business
  • Certification in Wedding Planning
  • Certification in Event Styling

Timeline

Installations Coordinator

Alcom Security
08.2023 - Current

Office Manager

Keith’s Food Equipment Repairs Pty Ltd
12.2020 - 08.2023

Disability Support Worker

Self Employed
09.2018 - 01.2020

Owner

No Limits Cheer & Dance
12.2015 - 07.2017

Chairperson

Therapy and Dance Association Inc
01.2014 - 10.2015

Office Manager

RA Power Group
01.2010 - 10.2015

PA/Office Manager

Various Corporate & Government agencies
01.2010 - 10.2015

Book Keeper/Office Administrator

DWA Constructions P/L
01.2009 - 03.2020

High School -

Wanniassa High School

Double Diploma Business, Travel & Tourism

School Or Uni Name

Certification in Event Management With Accountin

School Or Uni Name

Certification in Wedding Planning

School Or Uni Name

Certification in Event Styling

School Or Uni Name

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Mandy Akehurst