Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mandy Alonso

Clifton Hill,VIC

Summary

Dedicated health professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance our patients, external stakeholders and The Alfred's Hospital medical staff experience.

Overview

20
20
years of professional experience

Work History

Health Information Services Clerk

Alfred Health
04.2007 - Current
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Collected, organized and entered patient data into medical systems.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Loss Prevention Investigator

Woolworths Group
Melbourne, VIC
01.1999 - 01.2004
  • Interviewed employees and suspects and drafted reports to assist law enforcement.
  • Performed security walks around store to monitor employee and customer activities.
  • Audited stores on weekly basis to identify deficiencies and identified potential causes.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Certificate IV in Business Administration

Acacia Learning And Development
Melbourne, VIC
01.2018

Bachelor of Arts - Criminal Justice Administration

Royal Melbourne Institute of Tech
Melbourne, VIC
11.1995

Skills

  • Electronic Filing System (Cerner Power Chart/IPM)
  • Reception duties including sorting of mail and directing calls to appropriate persons
  • Excellent communication and problem solving skills
  • Health Information release to internal & external stakeholders via email and fax in accordance with government regulations
  • Data Entry Skills
  • Patient Privacy

Languages

Spanish
Native or Bilingual

Timeline

Health Information Services Clerk

Alfred Health
04.2007 - Current

Loss Prevention Investigator

Woolworths Group
01.1999 - 01.2004

Certificate IV in Business Administration

Acacia Learning And Development

Bachelor of Arts - Criminal Justice Administration

Royal Melbourne Institute of Tech

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Mandy Alonso