Mandy Baker
Yarrawonga,VIC
Summary
Highly organized, enthusiastic, and motivated professional with extensive experience in leadership and team development. Skilled at bringing organization and order to challenging situations and easily relating to individuals at all levels. Proactively builds positive relationships through effective communication and team building. Built a successful career in Australia across various industries, utilizing integrated systems thinking, providing exceptional customer service, problem resolution, and building streamlined, motivated teams. Demonstrates a strong commitment to workplace health and safety by monitoring for potential hazards and taking immediate action. Thrives in high-pressure and time-constrained environments, remaining enthusiastic, energetic, and persistent while actively listening and learning new skills. Possesses management, supervisory, and team leader experience, with the ability to motivate team members and contribute proactively to any team. Honed sound time management, planning, and organizational skills through significant experience in flexible and practical work situations. Values job satisfaction as an integral part of work ethos. Additionally, possesses computer and technical knowledge in a variety of software programs, along with conflict resolution and negotiation skills. Demonstrates impeccable attendance record, showcasing dedication. Recognized as an operations professional with a track record of maintaining high standards and delivering results in production environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operator Production – Peak Downs Mine / South Walker Creek Mine
BHP OS
08.2019 - Current
- Haul Truck Operator at PDM operating Liebherr T282C & Caterpillar797F, 793FDC and previously at SWC Komatsu 830E & Caterpillar789C &777F trucks -12.5 hours day/night rotating shifts 7/7 roster
- Committed to safe operations adhering to all site safety standards to ensure zero harm to all mine site personnel
- Conscientious team member actively participating in return to work and safety discussions, diligent with paperwork
- Always compliant with BMA/BMC Safes, TTTs and Hazard Reports – committed to safety for self and all mine site users with interactions in and around site
- Conducted routine maintenance checks to prevent mechanical failures.
- Operated machinery safely and efficiently to ensure smooth production process.
- Maintained clean and organized workspace to adhere to safety standards.
Production Operator - Coppabella Mine
Peabody Energy
11.2018 - 08.2019
- Operating Liebherr T282C & Hitachi4000 Electric & Caterpillar789C Mechanical haul trucks -12 hours day/night rotating shifts on7/7 roster
- Ensured safe operations adhering to mining regulations and site SOPs daily shift pre-start huddle and safety discussions
- Always compliant with Slams & hazard forms utilising Leica system, monitor radios to ensure safe efficient interactions with all mine personnel and equipment
- Load experience with electric shovels double side loading, excavators & ROM loaders
- Constantly monitor pit and haul road conditions and workplaces for potential hazards to prevent incidents
Production Operator – Rio Tinto Hail Creek / HSE Peak Downs Mine
The Workpac Group
02.2017 - 11.2018
- Production Operator operating Liebherr T282C Caterpillar793DF, Terex4400 AC/DC and Komatsu 960E haul trucks - 12.5 hours day/night rotating shifts 7/7 roster
- Committed to safe operations adhering to all site safety SOPs, site hierarchy/priority rules and mining regulations to ensure zero harm to all mine site users
- Attend shift start-up/toolbox talks/ daily safety discussions complete walkaround inspections/pre-start, BMA Safe/Take5, proficient in Modular and Minestar systems
- Load experience with electric/hydraulic shovels, excavators & loaders, full mechanical inspections including refuelling and lubrications, blast guard experience
Airline Service Agent – Melbourne International Airport
Aerocare Flight Support Pty Ltd
10.2015 - 01.2017
- Customer service support for Tiger Airways, Air Asia X and Scoot at MEL and Jetstar at MKY - duties included check in, assistance with self service kiosks, baggage drop, bag weigh, boarding flights/pax counts and disability client assistance
- Hot turning planes within time slot constraints, marshalling passengers on tarmac and in walkways
- KPI data entry, ticketing, Eftpos and cash payments on Navitaire and Levarti
- Ground to air radio for gate/bay allocation and fuel/water/waste requirements to assist on/off chocks schedule compliance
- Ensuring friendly professional and consistent interactions with clients so all airport experiences and expectations are met and exceeded
- Safety standards to Melbourne airport and CASA imperative to role
- Shift work rotating24 hours7-day roster
Franchisee/Owner/Manager Baskin Robbins Franchise
Baskin Robbins Australia
12.2011 - 07.2015
Owner/Director/Manager Amber Lodge Motel
Clements Property Investments Pty Ltd
01.2008 - 07.2011
Manager Property Management Team
LJ Hooker Boyne Island
01.2007 - 01.2008
Administration Officer Employee Services (HR)/Town Housing Officer
Blair Athol Coal – RTCA
11.2005 - 01.2007
Skills
- Equipment operation
- Machine handling
- Safety protocols
- Operational efficiency
- Time management
- Team collaboration
- Equipment inspections and maintenance
- Operational compliance
- Communication skills
- Workplace safety
Certification
- Victorian Car & Motorcycle Open Licence #029701380
- Marine Licence Victorian – Boat and Jet Ski #029701380
- Construction Industry White Card #693984
- Food Safety Supervisor Certificate
- First Aid Certificate
- Responsible Service of Alcohol National and Victoria
- Coal Board Medical
- Standard11 Mining Induction
- Mates In Mining Connector Training83955
- MIM safeTALK suicide alertness training
- BHP Coal Core Induction Refresher - Surface
- Hail Creek Mine – Rio Tinto Coal Australia Site Induction
- Glencore Generic Induction
- BMA Peak Downs & BMC South Walker Creek Site Induction
- Peabody Generic Induction
- Real Estate Salesperson Licence Qld #3015714 (expired)
- Certificate111 in Surface Extraction Operations – RII30115
- Certificate111 in Business Administration
- Certificate11 in Hospitality (Operations)
- Melbourne & Mackay Airports Security Safety and Service Induction (ASIC card holder)
- Dangerous Goods by Air Course for Group B C D & E Employee (CASA)
Timeline
Operator Production – Peak Downs Mine / South Walker Creek Mine
BHP OS
08.2019 - Current
Production Operator - Coppabella Mine
Peabody Energy
11.2018 - 08.2019
Production Operator – Rio Tinto Hail Creek / HSE Peak Downs Mine
The Workpac Group
02.2017 - 11.2018
Airline Service Agent – Melbourne International Airport
Aerocare Flight Support Pty Ltd
10.2015 - 01.2017
Franchisee/Owner/Manager Baskin Robbins Franchise
Baskin Robbins Australia
12.2011 - 07.2015
Owner/Director/Manager Amber Lodge Motel
Clements Property Investments Pty Ltd
01.2008 - 07.2011
Manager Property Management Team
LJ Hooker Boyne Island
01.2007 - 01.2008
Administration Officer Employee Services (HR)/Town Housing Officer
Blair Athol Coal – RTCA
11.2005 - 01.2007
- Victorian Car & Motorcycle Open Licence #029701380
- Marine Licence Victorian – Boat and Jet Ski #029701380
- Construction Industry White Card #693984
- Food Safety Supervisor Certificate
- First Aid Certificate
- Responsible Service of Alcohol National and Victoria
- Coal Board Medical
- Standard11 Mining Induction
- Mates In Mining Connector Training83955
- MIM safeTALK suicide alertness training
- BHP Coal Core Induction Refresher - Surface
- Hail Creek Mine – Rio Tinto Coal Australia Site Induction
- Glencore Generic Induction
- BMA Peak Downs & BMC South Walker Creek Site Induction
- Peabody Generic Induction
- Real Estate Salesperson Licence Qld #3015714 (expired)
- Certificate111 in Surface Extraction Operations – RII30115
- Certificate111 in Business Administration
- Certificate11 in Hospitality (Operations)
- Melbourne & Mackay Airports Security Safety and Service Induction (ASIC card holder)
- Dangerous Goods by Air Course for Group B C D & E Employee (CASA)
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