Mandy Black
Summary
K
Overview
32
32
years of professional experience
1
1
Certification
Work History
Housekeeping Role
Rovers Holiday Units
Mackay , Qld
06.2008 - Current
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Childcare Assistant
Kookaurra Child Care Centre Mackay
Andergrove , Qld
02.1996 - Current
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Role
Slade Rock Cafe
Mackay , Qld
01.1993 - Current
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Cleaner
Patricia Walker
Townsville, QLD
05.2024 - 07.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Housekeeper
Surfside Motel
Yeppoon, Qld
01.2024 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Receptionist/housekeeper
Water View Apartments
04.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Experienced Housekeeper
Maleny Hotel
Maleny Sunshine Coast , Qld
06.2022 - 12.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Housekeeper
Hamilton Island
Whitsundays
05.2020 - 05.2021
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Experienced Housekeeper
Big4 Holiday Parks cannonvale
Cannonvale , QLD
05.2020 - 12.2020
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Experienced Housekeeper
Mango house resort
Jubillee Pocket , QLD
08.2019 - 04.2020
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Construction Cleaner
Amicus Daydream Island
Airlie Beach
06.2017 - 07.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
bond cleaner
Darrens bond Cleans
Airlie Beach , QLD
05.2013 - 06.2015
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Experienced Housekeeper
Beach Court Holiday Villas
Airlie Beach , Qld
05.2011 - 07.2013
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Pub and Function Room Cleaner
Magpies Sporting Club
Glenella , 4740
06.2009 - 07.2011
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Cleaner and Caterer
Good Shephard Lodge Retirement Home
South mackay , QLD
06.2007 - 06.2008
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Home Economics
Home Economics
Mackay , QLD
05.2001 - 06.2005
- Worked flexible hours across night, weekend, and holiday shifts.
Cleaner
Cleaning Company Private
Brisbane, QLD
07.1997 - 06.1999
- Organized and detail-oriented with a strong work ethic.
Education
Diploma In Child Youth And Family Intervention -
Cq University
Rockhampton, QLDDiploma of Child Care and Education -
Online Learning
RSA -
TAFE Queensland
Skills
- Professional Housekeeping
- Aged Care
- Flexible Attitude
- Customer Service
- Thoroughness
- Neat Personal Presentation
- Self Motivation
- Team Work
- Organised
- Willingness to Learn
- Customer Service Process Improvement
- Technical Support and Assistance
- Client Relationships
- Customer Satisfaction
- Understanding Customer Needs
- Issue and Complaint Resolution
- Process Transactions
- Document and Records Management
Accomplishments
Blue card
Certification
Qld Drivers Licence, QLD Government,Current
Personal Information
Title:
REFERENCE - Patricia Walker
PH:0408766973
Timeline
Cleaner
Patricia Walker
05.2024 - 07.2024
Housekeeper
Surfside Motel
01.2024 - 05.2024
Receptionist/housekeeper
Water View Apartments
04.2023 - 11.2023
Experienced Housekeeper
Maleny Hotel
06.2022 - 12.2022
Housekeeper
Hamilton Island
05.2020 - 05.2021
Experienced Housekeeper
Big4 Holiday Parks cannonvale
05.2020 - 12.2020
Experienced Housekeeper
Mango house resort
08.2019 - 04.2020
Construction Cleaner
Amicus Daydream Island
06.2017 - 07.2018
bond cleaner
Darrens bond Cleans
05.2013 - 06.2015
Experienced Housekeeper
Beach Court Holiday Villas
05.2011 - 07.2013
Pub and Function Room Cleaner
Magpies Sporting Club
06.2009 - 07.2011
Housekeeping Role
Rovers Holiday Units
06.2008 - Current
Cleaner and Caterer
Good Shephard Lodge Retirement Home
06.2007 - 06.2008
Home Economics
Home Economics
05.2001 - 06.2005
Cleaner
Cleaning Company Private
07.1997 - 06.1999
Childcare Assistant
Kookaurra Child Care Centre Mackay
02.1996 - Current
Customer Service Role
Slade Rock Cafe
01.1993 - Current
Diploma In Child Youth And Family Intervention -
Cq University
Diploma of Child Care and Education -
Online Learning
RSA -
TAFE Queensland