Summary
Overview
Work History
Education
Skills
Licences/certifications
Timeline
Generic
MANDY BRAMICH

MANDY BRAMICH

Devonport,TAS

Summary

Talented and caring Support Worker focused on improving client lives through high-quality in home support. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives as well as encouraging participant to be as independent as possible. Creative and empathetic assistant with seven years of experience.

Overview

18
18
years of professional experience

Work History

Support Worker. Team Leader Relief

Devonfield Enterprises
10.2017 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Conducted home visits to assess clients' home environment and provide support.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Disability Support Worker

Thrive@life
07.2017 - 10.2017
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.

Assistant Manager

Feelin Fruity
03.2014 - 04.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Supervisor

Harvest Moon
11.2012 - 03.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Observed packing operations to verify conformance to specifications.

Production Worker

Cottam Contracting
12.2011 - 11.2012
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Weighed and measured items to prevent waste and meet quality standards.

Retail Assistant

Eastside Fruit Market
07.2010 - 11.2011
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Owner/Operator

East Devonport Fruit Market
03.2007 - 05.2010
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks and pallet jacks

Education

Dementia

Wicking
On Line
03.2023 - 05.2023

CERTIFICATE IV IN DISABILITY -

AVIDITY TRAINING AND DEVELOPMENT
06.2023

CERTIFICATE III IN INDIVIDUAL SUPPORT -

TASTAFE
12.2021

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional Support
  • Confidentiality and Privacy
  • Behavioral support
  • Professional boundaries
  • Excellent Communication

Licences/certifications

Full licence

Medication Administration 

First aid and CPR

National Police Check

Working with Vulnerable People 

Timeline

Dementia

Wicking
03.2023 - 05.2023

Support Worker. Team Leader Relief

Devonfield Enterprises
10.2017 - Current

Disability Support Worker

Thrive@life
07.2017 - 10.2017

Assistant Manager

Feelin Fruity
03.2014 - 04.2017

Supervisor

Harvest Moon
11.2012 - 03.2014

Production Worker

Cottam Contracting
12.2011 - 11.2012

Retail Assistant

Eastside Fruit Market
07.2010 - 11.2011

Owner/Operator

East Devonport Fruit Market
03.2007 - 05.2010

CERTIFICATE IV IN DISABILITY -

AVIDITY TRAINING AND DEVELOPMENT

CERTIFICATE III IN INDIVIDUAL SUPPORT -

TASTAFE

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