Jodie Ross

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• Managed daily operations to ensure smooth functioning of the support department
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Daily cash management, Opening and closing of store.
• Staff Management
• Place Stock orders
• Deliveries to customers
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
• Mentored and supported junior staff members to apply best practices and follow procedures
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
• Streamlined support processes for increased efficiency and improved response times.

• Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.

• Management over staff, Customer service, In charge of ordering stock, Barista duties, Lead in food prep and meal cooking, Opening and closing of store, Customer service roles.
• Managed and motivated employees to be productive and engaged in work
• Accomplished multiple tasks within established timeframes.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.