Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mandy Christensen

Baldivis

Summary

Dynamic professional with a proven track record at White Oak Community Services, excelling in multitasking and organization. Skilled in data entry and customer service, consistently achieving high satisfaction rates while managing multiple projects and fostering a collaborative environment.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Coordinator - Senior Social Centre

White Oak Community Services
09.2018 - 06.2025
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Customer Service Advisor

National Australia Bank
01.2017 - 06.2017
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Reached out to customers to offer assistance with account and service issues, as well as upsell new products and services

Manager

Jeanswest
02.2013 - 01.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

Office Cleaner

Spic N Span
10.2010 - 01.2013
  • Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
  • Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
  • Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
  • Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
  • Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
  • Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Admissions Officer

Waikiki Private Hospital
02.2005 - 09.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Provided exceptional customer service while admitting and discharging clients

Patient Information Officer

St John of God Healthcare Subiaco
03.1999 - 11.2004
  • Streamlined record-keeping procedures, enhancing overall efficiency in document management tasks.
  • Conducted regular audits to ensure compliance with industry regulations and standards regarding data storage and sharing.
  • assembling patient medical records for delivery to wards in a prompt and efficient matter
  • collection and collating of medical records
  • Provided timely, accurate, and relevant information to support executive decision-making processes.

Education

Certificate 3 in Allied Health Assistance - Health

Insight Training
Perth, WA
02-2024

Certificate 3 in Individual Support - Health

Australian Medical Association
Perth
10-2018

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Inventory management
  • Documentation and control
  • Employee supervision
  • Handling complaints
  • Phone and email etiquette
  • Team leadership
  • Goal setting
  • Staff development and training

Certification

Current CPR certificate

Current Manual Handling certificate

Current Infection Control certificate

Current First Aid certificate

Current Sports Trainer Level 1

Current Patient Transport Driver

Current NDIS clearance exp

Timeline

Coordinator - Senior Social Centre

White Oak Community Services
09.2018 - 06.2025

Customer Service Advisor

National Australia Bank
01.2017 - 06.2017

Manager

Jeanswest
02.2013 - 01.2017

Office Cleaner

Spic N Span
10.2010 - 01.2013

Admissions Officer

Waikiki Private Hospital
02.2005 - 09.2010

Patient Information Officer

St John of God Healthcare Subiaco
03.1999 - 11.2004

Certificate 3 in Allied Health Assistance - Health

Insight Training

Certificate 3 in Individual Support - Health

Australian Medical Association

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