MANDY DYKSTRA
Chelsea,VIC
Summary
I have been part of the public intoxication service trial in the city of Yarra
I also now work full-time as the team specialist support role working with over 75 staff. With my skills around harm reduction and outreach support.
Overview
17
17
years of professional experience
Work History
Team Specialist Support
Cohealth
04.2023 - Current
- Company Overview: Team Specialist Support Cohealth Sobering up service
- Create an inspiring team culture with open communication
- Set clear goals/outreach structure for the after hours outreach assertive and Responsive
- Provide regular feedback and recognition
- Nonclinical supervision
- Team Specialist Support Cohealth Sobering up service
Harm Reduction Worker
Cohealth Community Service
01.2023 - Current
- Company Overview: Sobering up centre in Collingwood
- Assertive and Responsive outreach in the Melbourne Metro
- Harm Reduction
- Informing clients about the effects of Alcohol and other Drugs
- Supporting members of the community who are affected by Alcohol
- Liaising with Police/Ambulance/Hospitals Emergency Departments/PSO/Pubs and Clubs
- Working with complex and challenging behaviours
- Risk and health assessments
- Referrals to other Health service providers
- Clear and concise case noting
- Driving in the Cohealth Vans and transporting clients effected by alcohol to safer destinations
- Sobering up centre in Collingwood
Life skills worker
Salvation Army
03.2022 - 09.2022
- Teach life skills
- Responding to clients’ needs and evaluating
- Case notes
- Participation in group
- Facilitate medication as per program procedure
- Responsible for after- hours support
- Accurately updating all group and medication documents to SAMIS
- Assist clients on outings
- Support clients with NA/AA
- Facilitation of groups
- Brief interventions
- Assist clients with recovery
Support Worker
Refocus Private Rehabilitation Centre
02.2021 - 03.2022
- Maintaining client’s case notes
- Facilitation of medication
- Empathise and relate to vulnerable clients
- Support client’s participation in group
- Support clients with NA and AA
- Assist clients on shopping outings and morning walks
- Support the running of the Hotel Brighton Savoy
- Maintain the cleaning of the rooms
- Order and restock food
- Run the Audit on the computer system each night
Supervisor
Café Marte
01.2019 - 12.2021
- Company Overview: Emerald Victoria
- Cleaner
- Kitchen hand
- Food Handlers certificate
- SOP Chemicals
- OHS
- Customer service
- Receive orders
- Liaise with other services
- Emerald Victoria
Cleaner
Marina
01.2012 - 12.2014
- Company Overview: Townsville OLD
- - SOP chemicals
- Client communication
- Townsville OLD
Cleaner
Jupiter’s casino
01.2011 - 12.2014
- Company Overview: Townsville OLD
- Hospitality worker
- - Food Handlers
- House Keeping
- Work alongside other cleaners in a corporate setting
- Handle Equipment, chemicals, and Materials properly
- MSDS (Material Safety Data Sheets) accurately
- Townsville OLD
Housekeeper
Mantra Hotel
01.2013 - 12.2013
- Company Overview: Lorne Victoria
- -Worked in a cleaning team to service hotels and offices
- Cleaner
- Reporting
- Supervising
- Receiving visitors
- Adhere to strict health and safety requirements
- Client communication
- Front of house/back of house support
- Lorne Victoria
Cleaner
BAE Army Hanger
01.2011 - 12.2013
- Company Overview: Townsville OLD
- Time management
- Safety procedures
- Organizational skills
- Problem solving
- Maintaining privacy and disclosure, confidentiality
- Time management
- Sanitation of all restrooms and kitchen areas
- Maintain privacy when cleaning the area where the helicopters are kept
- Townsville OLD
Night shift Cleaner
Lorne Caravan Park
01.2008 - 12.2011
- Company Overview: Victoria
- Cleaning of all public areas
- Communication skills
- Time management
- Chemical training
- Safety procedures
- Victoria
Education
Mental Health first aid -
First aid -
Certificate IV - Alcohol and other Drugs
Chisholm Institute
12.2021
Certificate 111 First Aid -
11.2021
Naloxone Training - Overdose prevention training through VAADA
08.2021
Certificate 1 - textiles, clothing, and footwear
01.2016
100 hour maintaining change program -
01.2016
24 Hour Program - Drug and Alcohol
01.2014
Making choices program -
01.2012
Scoresby High School Year 10 -
Scoresby High School
01.1991
Skills
- Conflict resolution
- Appointment setting
- Cleaning
- Chemical Handling
- Communication skills
- Cultural Awareness
- Teamwork
- Reliable
- Staff Management
- Bloodborne Pathogen Training
Vaccinationdate
02/25/22
Workingwithchildrencheck
2331152A-01
Ndisworkersscreeningcheck
11937898
Personal Information
Driving License: Full Victorian driver’s license
References
- Danny Jeffcote, AOD Cluster Leader, 0407-324-580, danny.jeffcote@cohealth.org.au
- Regina Wloch, Program Facilitator, 0438-950-069, regina.wloch@cohealth.org.au
- Michael-Lee, Refocus Private Rehabilitation Centre, 03 9537-0880, 0418-355-432
Hobbies and Interests
- Volunteering
- Pantry 5000
- Bike riding
- Martial Arts
- Reading
- Meditation and Mindfulness
- Walking
- Cooking
Vaccinationstatus
Fully vaccinated against covid19
Timeline
Team Specialist Support
Cohealth
04.2023 - Current
Harm Reduction Worker
Cohealth Community Service
01.2023 - Current
Life skills worker
Salvation Army
03.2022 - 09.2022
Support Worker
Refocus Private Rehabilitation Centre
02.2021 - 03.2022
Supervisor
Café Marte
01.2019 - 12.2021
Housekeeper
Mantra Hotel
01.2013 - 12.2013
Cleaner
Marina
01.2012 - 12.2014
Cleaner
Jupiter’s casino
01.2011 - 12.2014
Cleaner
BAE Army Hanger
01.2011 - 12.2013
Night shift Cleaner
Lorne Caravan Park
01.2008 - 12.2011
Mental Health first aid -
First aid -
Certificate IV - Alcohol and other Drugs
Chisholm Institute
Certificate 111 First Aid -
Naloxone Training - Overdose prevention training through VAADA
Certificate 1 - textiles, clothing, and footwear
100 hour maintaining change program -
24 Hour Program - Drug and Alcohol
Making choices program -
Scoresby High School Year 10 -
Scoresby High School
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