Mandy Haakmeester
Wattle Glen,VIC
Summary
Youth Work Professional with three years of experience in supporting young individuals facing complex trauma. Proven ability to develop and implement tailored programs that foster resilience and promote positive outcomes for young families in challenging situations. Strong skills in crisis intervention, relationship building, and resource coordination to enhance the well-being of at-risk youth. Committed to continuous professional development and advocacy for effective support systems.
Overview
17
17
years of professional experience
Work History
Therapeutic Youth Worker
Lighthouse Foundation
Melbourne, VIC
07.2022 - Current
- Maintained accurate records and documented client data in company databases.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Identified appropriate community resources and provided referrals for services.
- Provided crisis intervention to children and youth in need of immediate assistance.
- Developed service plans for clients that included short-term goals and long-term objectives.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Educated clients on mental health issues related to their circumstances.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Evaluated referrals from external sources regarding possible child abuse cases.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Provided crisis intervention services to individuals experiencing acute mental health issues.
- Assisted parents in developing strategies for managing challenging behaviors in their children.
- Built rapport and guided discussion with younng parents using therapeutic communication techniques.
Cultural Entrepreneur
Missmandy (Freelance)
Amsterdam - Melbourne, VIC
01.2008 - Current
- Senior leadership event planning, scheduling, resourcing, risk mitigation, and program development for cultural and community events, small- and large-scale art and music festivals, and local venues.
- Oversaw daily operations, logistics, and materials to ensure high levels of productivity.
- Collaborated with partners to implement an artistic, cultural, and social vision.
- Encouraged socialisation and engagement through music, art, and social activities.
- Enlisted the support of volunteers, and collaborated with stakeholders and community groups.
- Liaised with community members, recommended resources and programs, and hosted community service activities.
- Introduced young people to positive and creative outlets within the event industry via work experience projects to improve their skills.
- Full on-site production management.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified and secured strategic partnerships with vendors and suppliers.
- Mentored and developed team members, preparing them for leadership roles within the organization.
- Utilized event management software to streamline registration, accommodation, and scheduling processes.
- Managed event staff onsite during each event to ensure smooth operations.
- Conducted post-event evaluations, gathering feedback to measure success and identify areas for improvement.
- Followed local regulations for events and obtained necessary permits.
Creative Producer
IDT Enterprise
Amsterdam, NL
04.2012 - 10.2020
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Identified and approved equipment and elements for productions.
- Developed project budgets and managed production costs.
- Conducted meetings to discuss production progress
- Evaluated strengths of team members and volunteerd
- Checked and researched legislation and laws relevant to planning
- Developed and initiated projects, managed costs, and monitored performance.
- Oversaw projects for by planning, designing, and scheduling phases.
- Creation of programs focused on developing goals and social skills, improving individual wellness and productivity via programs.
- Established networks to increase awareness of new programs
- Built partnerships with related stakeholders and organizations.
Community Events Coordinator
Foundation NDSM
Amsterdam, Netherlands
01.2010 - 01.2017
- Collaborated with production on task list creation to meet overall project goals on time.
- Resolved problems, improved operations and provided exceptional service.
- Organization of community events
- Site management
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Supported community goals with corresponding action plans and timelines.
- Established strong relationships to partner with and navigate local artists and community members .
- Negotiated with managers, promoters and union officials regarding contractual rights and obligations.
- Collaborated with staff and community members to make accurate reservations.
- Collaborated with young talents to pursue leads and pitch potential representation.
- Create programming for multiple events
- Established and maintained productive, professional working relationships to promote beneficial project results.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
Volunteer at Moria Refugee Crisis Camp
10.000 Hours
Lesbos, Greece
11.2015 - 11.2015
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to refugee requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to refugees and stakeholders, handled concerns and escalated issues to services
- Conducted research, gathered information from multiple sources and presented results.
- Determined needed and relevant interventions based on refugees cognitive abilities and current needs.
- Analyzed data to identify opportunities for improvement.
Education
Cert IV - Certificate IV in Child, Youth And Family Interven
Melbourne Polytechnic
Melbourne, VIC11-2023
Bachelor - Cultural And Social Development
Hogeschool Van Amsterdam
Amsterdam03.2012
Diploma - Social Work
ROC
Enschede - Netherlands06.2007
Certificate IV - Youth Work
Tafe
Box Hill, VICSkills
- Therapeutic communication
- Stakeholder engagement
- Behavior modeling
- Crisis response
- Behavioral interventions
- Youth supervision
- Positive reinforcement
- Social skill development
- Youth development
- Problem-solving aptitude
- Substance Abuse Understanding
- Multitasking capacity
Additional Information
Current National Police Check
Current Working with Children Check
Victorian Drivers License
Registered Vehicle
First Aid
Hobbies
Camping, hiking, diving and discovering new places.
Listening to audio books
Research in holistic life approach
References
Carina Cornfeind
ID&T Enterprise (NL)
carina.kornfeind@id-t.com
+31627290100
www.id-t.com
Gillian Mc Carrey
Project Manager Seven Sisters
mccarreygillian@gmail.com
0484322981
www.sevensistersfestival.com
Lisa Scarlett Mac
Event Manager
lisa@scarlettmacevents.com
0409745808
scarlettmacevents.com
Jasper Helmer
NDSM / Noorderlicht (NL)
jasper@noorderlichtcafe.nl
+31624884889
https://www.ndsm.nl/
Affiliations
- Committee member Ferguson Park Pre-School Hurstbridge
- Diving
- Event management
- Snowboarding
- Parent Helper Hurstbridge Primary
References
References available upon request.
Timeline
Therapeutic Youth Worker
Lighthouse Foundation
07.2022 - Current
Volunteer at Moria Refugee Crisis Camp
10.000 Hours
11.2015 - 11.2015
Creative Producer
IDT Enterprise
04.2012 - 10.2020
Community Events Coordinator
Foundation NDSM
01.2010 - 01.2017
Cultural Entrepreneur
Missmandy (Freelance)
01.2008 - Current
Cert IV - Certificate IV in Child, Youth And Family Interven
Melbourne Polytechnic
Bachelor - Cultural And Social Development
Hogeschool Van Amsterdam
Diploma - Social Work
ROC
Certificate IV - Youth Work
Tafe
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